topic Re: Transfer phone# in Get Support

Transfer phone#

BB8 — Thu, 06 Jan 2022 07:02:23 GMT

Could public mobile please rerequest the transfer to Fido as I missed their text regarding authorizing transfer to public mobile?

Re: Transfer phone#

hTideGnow — Wed, 12 May 2021 00:46:29 GMT

You have to call the porting departmet to have them re-trigger the process. I will private message you phone number.

Re: Transfer phone#

HALIMACS — Wed, 12 May 2021 00:51:01 GMT

Yes, they can @BB8

Here's how to request this:

You can open a ticket for assistance here and type "port request"

I'll also private message you the phone number to call. See the envelope icon upper right for the message.

REMEMBER to keep the Fido SIM card in your device until you get the port authorization request. Then after responding YES, take it out and place the Public Mobile SIM card in your device. You may then wish to reboot device to get the connections going thru Public Mobile.

Welcome to Public Mobile!!!

Re: Transfer phone#

BKNS27 — Wed, 12 May 2021 01:02:29 GMT

Yes you can, just contact a moderator by clicking on the SIMon chat button and ask to contact a moderator to reset the porting process and leave the Fido SIM in the phone. Remember to power off the phone when you are swapping the PM SIM.

Re: Transfer phone#

computergeek541 — Wed, 12 May 2021 01:30:59 GMT

@hTideGnow wrote:
You have to call the porting departmet to have them re-trigger the process. I will private message you phone number.

@hTideGnow @BB8

At this time of night, it might be better to contact Public Mobile's moderators as the porting team only works specific hours of the day. While Public Mobile moderator official hours are from 6am until 10pm (eastern time), it's no secet that there is usually at least one moderator around 24 hours per day. It's entirely possible that contacting Public Mobile's mdoerators could yield a faster result.

@BB8 @HALIMACS @BKNS27

For an issue such as the authorization text message being missed, the most direct link for that issue is as follows: https://urlshortner.tiia.ai/Lc9xk8

Re: Transfer phone#

hTideGnow — Wed, 12 May 2021 01:32:39 GMT

@computergeek541 do you remember what is the porting team hours as well?

Re: Transfer phone#

HALIMACS — Wed, 12 May 2021 01:44:53 GMT

I think it's 9AM - 9PM, @hTideGnow

I'm just unsure of the time zone.

The number is staffed by the Koodo porting team - i believe TELUS has a separate number which serves the same purpose for folks porting to TELUS.

Re: Transfer phone#

computergeek541 — Wed, 07 Jul 2021 02:32:24 GMT