topic Re: not workinbg in Get Support

not workinbg

annnicholson — Thu, 06 Jan 2022 07:02:01 GMT

when i try to make a call it says the number is long distance which it isn't, when someone tries to call me they get a busy signal

Re: not workinbg

Anonymous — Tue, 11 May 2021 17:44:38 GMT

# 1. To get the obvious out of the way...you used 011 or +1 in front of the country code? Sometimes there are some extra leading zero's in country codes and "foreign" area codes. Maybe try not using leading zeros.

# 2. do one thing take your SIM card out and waiting for a minute and put it back and do rebooting your phone is will working,

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

Good Luck

Re: not workinbg

Anonymous — Tue, 11 May 2021 17:47:50 GMT

@annnicholson : What do you get when you dial 611? Maybe your account went into suspension.

Re: not workinbg

annnicholson — Tue, 11 May 2021 17:53:15 GMT

no long distance on this account when i tried my land line which is a local call ?

Re: not workinbg

annnicholson — Tue, 11 May 2021 17:54:02 GMT

account is good

Re: not workinbg

Anonymous — Tue, 11 May 2021 18:13:48 GMT

@annnicholson wrote:
account is good

So you dialed 611 and it said something about your next payment? Or did it say you suspended and wanted money?

Are you able to login to your self-serve account?

Re: not workinbg

dabr — Tue, 11 May 2021 18:14:27 GMT

@annnicholson What plan are you on? Although it's a bit odd if incoming calls are getting a busy tone too.

You can try rebooting/toggling airplane on/off first too. Another thing to try is to top up your account with $1 and restart your phone.

Re: not workinbg

annnicholson — Tue, 11 May 2021 18:20:50 GMT

my account is up to date , we have two phones with PM on the same account ,,, the phone that is not working has no long distance plan . when i try to call a local number it says this account has no long distance plan, when i try to call this same phone it is just a busy signal

Re: not workinbg

dabr — Tue, 11 May 2021 18:23:04 GMT

@annnicholson wrote:
my account is up to date , we have two phones with PM on the same account ,,, the phone that is not working has no long distance plan . when i try to call a local number it says this account has no long distance plan, when i try to call this same phone it is just a busy signal

@annnicholson Log into your account and purchase the $5/500 mins Canada wide mins to supplement the plan without long distance mins. Make sure to first add the money to your account and then make the purchase of the add-on. Unused mins from the add-on will keep rolling over every cycle until completely depleted.

Re: not workinbg

Anonymous — Tue, 11 May 2021 18:23:22 GMT

@annnicholson : There's no such thing as two phones on one account here. Has this SIM in whatever phone ever worked?

Re: not workinbg

annnicholson — Tue, 11 May 2021 18:28:14 GMT

I am on auto pay, the new cycle just started 2 days ago

Re: not workinbg

annnicholson — Tue, 11 May 2021 18:30:50 GMT

I'm sorry, i should of said 2 phones with PM ,,,,

Re: not workinbg

Anonymous — Tue, 11 May 2021 18:33:16 GMT

@annnicholson : Can you verify that you dialed 611 and it connected and told you when you're next renewal will be.

Can you login to your self-serve account?

If so, then try that dollar idea mentioned earlier. I know, sounds goofy, but it's been known to kick the account a little. There's another function to try but we'll see what you answer with on these few questions.

Re: not workinbg

annnicholson — Tue, 11 May 2021 18:33:06 GMT

yes, the phone worked fine till this morning, i was on an incoming long distance call when it cut off, then when i tried to make a local call i got the " this phone has no long distance "

Re: not workinbg

Anonymous — Tue, 11 May 2021 18:34:18 GMT

@annnicholson : Which plan are you on? How long have you been on it?

Re: not workinbg

dabr — Tue, 11 May 2021 18:36:15 GMT

@annnicholson You may want to update your plan as all current PM plans offer Canada wide calling. Just a reminder that any grandfathered/discontinued plan will be lost for good after making a plan change and it's always best to schedule your change to happen at next renewal as PM doesn't prorate or refund.

Here's a link to PM's current plans: https://www.publicmobile.ca/en/on/plans

Re: not workinbg

annnicholson — Tue, 11 May 2021 18:59:16 GMT

cannot dial 611, says it is a long distance call ,,,,,, online account says good until june 9 th, and have not used up all of the mins

Re: not workinbg

hTideGnow — Tue, 11 May 2021 19:00:46 GMT

@annnicholson you have public mobile showing up on top of the phone?

Incoming calls work? how about data?

Re: not workinbg

annnicholson — Tue, 11 May 2021 19:01:25 GMT

thanks, i have canada wide on one phone plus my landline,

Re: not workinbg

annnicholson — Tue, 11 May 2021 19:03:11 GMT

100 talk mins per month unlimited text , been on it for 6 years