topic Re: Transfer my phone # from MagicJack - Can't Receive Call in Get Support

Transfer my phone # from MagicJack - Can't Receive Call

Maverick_FA — Thu, 06 Jan 2022 07:01:56 GMT

Hello,

I just transfer my phone # from MagicJack and when I was testing the # I notice that I can make a phone call BUT I can't receive a phone call.

The error message is: ''The # you have reach isn't in service''

Please let me know if you have an idea how I can fix this.

Thank you for your time.

Re: Transfer my phone # from MagicJack - Can't Receive Call

kb_mv — Fri, 05 Feb 2021 01:05:12 GMT

@Maverick_FA wrote:
Hello,
I just transfer my phone # from MagicJack and when I was testing the # I notice that I can make a phone call BUT I can't receive a phone call.

The error message is: ''The # you have reach isn't in service''

Please let me know if you have an idea how I can fix this.

Thank you for your time.

@Maverick_FA Sounds like something went wrong during the port. Call the Telus Port team for assistance.

****

Re: Transfer my phone # from MagicJack - Can't Receive Call

Maverick_FA — Thu, 04 Feb 2021 21:25:33 GMT

I called Telus Port Team as suggested by kb_mv and they told me that there is a 48 hours delay for activate the phone # from MagicJack because it's considered like a residential phone #.

Please note that I can send and receive text msgs without any problems by the meantimes.

Thank you for your help!

It was really quick!

Re: Transfer my phone # from MagicJack - Can't Receive Call

softech — Thu, 04 Feb 2021 21:25:51 GMT

For numbers porting from magicJack, transfers typically take 3-5 business days..

It usually take longer to port from non-mobile carriers..

Re: Transfer my phone # from MagicJack - Can't Receive Call

kb_mv — Thu, 04 Feb 2021 21:26:09 GMT

@Maverick_FA wrote:
I called Telus Port Team as suggested by kb_mv and they told me that there is a 48 hours delay for activate the phone # from MagicJack because it's considered like a residential phone #.

Please note that I can send and receive text msgs without any problems by the meantimes.

Thank you for your help!
It was really quick!

@Maverick_FA Glad it worked out. Welcome to PM.

Re: Transfer my phone # from MagicJack - Can't Receive Call

LouisAI — Fri, 01 Mar 2024 05:57:01 GMT

Hi, I am having the same issue. How did you get this resolved? Thanks.