topic Re: Porting my phone number in Get Support

Porting my phone number

Trbloue2 — Thu, 06 Jan 2022 07:01:56 GMT

I switched from Telus to p.m. yesterday tell us as my number is gone but my phone does not work yet with p.m.

Re: Porting my phone number

HALIMACS — Tue, 11 May 2021 16:20:12 GMT

@Trbloue2

Try the following steps:

Reboot your device
Remove the SIM card, then reinsert it
Toggle airplane mode on and off
Reset your network connections

Re: Porting my phone number

Trbloue2 — Tue, 11 May 2021 16:29:48 GMT

I just got the email stating Telus has now taken my number away imported it 2 PM. So now I have no service with both companies I have Wi-Fi though how long does it take to get service through p.m. I’ve done what you instructed and still nothing. Telus said they cancelled service as of today

Re: Porting my phone number

Anonymous — Tue, 11 May 2021 16:44:04 GMT

you have to Submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
or you can send a private message to Moderator_Team by Click here. You’ll need to be logged in to your Community account for the link to work.

In your message put it, please include.
your account number,
your phone number,
your account PIN,
explanation to them nice Team and nice service

if you don't have any account with public mobile do a Live Chat online
i think the are can help you ASAP, Click Online Activation Assistance (telus.com)

Good Luck

Re: Porting my phone number

HALIMACS — Tue, 11 May 2021 16:38:10 GMT

@Trbloue2

Refer to this link below for more details on the porting process:

https://www.publicmobile.ca/en/on/get-help/articles/port-fraud-protection

You can open a ticket for assistance here and type "port request" if you've already gone through the activation and the porting of your number is giving you problems.

For activation assistance if you have not yet activated, click here:

https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

Re: Porting my phone number

hTideGnow — Tue, 11 May 2021 16:42:52 GMT

Usually it will be 30 mins to 2 hours after it is confirmed the porting is in progress. Keep reboot your phone every 15 mins and try to call yourself (your outgoing should be working, just a matter of incoming calls)