topic Re: ZTE phone - data won't work in Get Support

ZTE phone - data won't work

SteveAyres — Thu, 06 Jan 2022 07:01:36 GMT

Just got activated with public mobile. Phone and text works great

Data will not work on this phone? Is it a phone problem or some issue with Public

Data works fine in other phones I've tested the sim card in?

Re: ZTE phone - data won't work

Dunkman — Mon, 10 May 2021 13:57:42 GMT

Since data works in other phones, it is likely a setup issue with your ZTE phone. Not a public mobile service problem. Which model of ZTE phone?

Maybe try rebooting phone. Network reset. You may need to adjust APN settings. You can screenshot your APN settings and we can offer some suggestions.

Re: ZTE phone - data won't work

lokiguy — Mon, 10 May 2021 13:57:49 GMT

R u able to change your apn on ur phone? If it doesn't give u the option to then u need to get a Freedom Mobile Sim card. When u put that in ur phone then u can change ur apn. I know it sounds strange but it does work. I had to do it to mine.

Re: ZTE phone - data won't work

SteveAyres — Mon, 10 May 2021 13:58:46 GMT

z850

Re: ZTE phone - data won't work

SteveAyres — Mon, 10 May 2021 14:01:25 GMT

I can change it: what is the correct settings?

Re: ZTE phone - data won't work

Dunkman — Mon, 10 May 2021 14:05:00 GMT

@SteveAyres

Just checked the specs on your phone and it is compatible with PM.

https://www.gsmarena.com/zte_grand_x2-7656.php

Might need to adjust your APN settings.

Here is one version of APN:

Name: Public Mobile

APN: sp.mb.com

Proxy: Leave blank

Port: Leave blank

Username: Leave blank

Password: Leave blank

Server: Leave blank

MMSC: http://aliasredirect.net/proxy/mb/mmsc

MMSC proxy: 74.49.0.18

MMS port: 80

MCC: 302

MNC: 220

Authentication type: Leave blank

APN type: default,mms,agps,supl,fota,hipri

APN protocol: IPv4

APN roaming protocol: IPv4

Bearer: Unspecified

MVNO type: GID

MVNO value: 4D4F

Don't forget to save these settings and then select this APN as the active one.

Re: ZTE phone - data won't work

SteveAyres — Mon, 10 May 2021 14:17:07 GMT

Just put in these APN settings

Made sure data was on

Chose automatic registration for networks

Re: ZTE phone - data won't work

SteveAyres — Mon, 10 May 2021 14:22:39 GMT

It's working thank you so much!!