topic Re: no cellolar network in Get Support

no cellolar network

mazi888 — Thu, 06 Jan 2022 07:01:20 GMT

Hello, I dont have network all day long. can't send SMS or call no one.

is there a problem at Public Mobile or is it just me ?

Re: no cellolar network

Anonymous — Wed, 03 Feb 2021 22:25:10 GMT

@mazi888 - Where are you located?

Re: no cellolar network

Luddite — Wed, 03 Feb 2021 22:27:57 GMT

@mazi888 Can you call 611? If not, login to your account, click Change SIM and compare the number to the SIM in your phone. Let us know the result.

Re: no cellolar network

kb_mv — Wed, 03 Feb 2021 22:28:22 GMT

@mazi888 wrote:
Hello, I dont have network all day long. can't send SMS or call no one.
is there a problem at Public Mobile or is it just me ?

@mazi888 Does your phone show anything in the network. Maybe double check in your self serve that the sim registered in the account (last 4 numbers) match what is in your phone. Click change sim. If they don't match, suspend your service and change account passwords and security question.

Re: no cellolar network

mazi888 — Wed, 03 Feb 2021 22:32:06 GMT

my phone say there is no sim ......

Re: no cellolar network

kb_mv — Wed, 03 Feb 2021 22:34:32 GMT

@mazi888 wrote:
my phone say there is no sim .....

@mazi888 That would explain why you have no service! Sounds like maybe the sim has come loose. Open the sim slot on your phone, make sure the sim contacts are clean, seat the sim securely in the slot and reinsert, then restart.

Re: no cellolar network

TheGx — Thu, 04 Feb 2021 08:19:45 GMT

@mazi888 :So, did you figure out if the problem was with you or with Public? You should follow up on this thread you created and follow up with everyone who posted replies to your thread.