topic Re: System issue 5$ in Get Support

System issue 5$

canardmou — Thu, 06 Jan 2022 07:01:12 GMT

Hi,

So a few months ago, I switched my dad's account to Public mobile and I just realized the 5$ promotion seems to be taken away from the billing every month.

Anyone else has this issue?
How do I resolve it?

Thank you

Re: System issue 5$

NDesai — Wed, 03 Feb 2021 16:52:06 GMT

@canardmou Not sure how discounts applies to plans, but by the looks of it, they think this is a system issue and taking it away? What about previous renewal? When did the promotion discount get added? On a certain date or right before the renewal?

Re: System issue 5$

Triguy — Wed, 03 Feb 2021 16:52:02 GMT

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: System issue 5$

canardmou — Thu, 04 Feb 2021 18:27:31 GMT

It happens every month.

Re: System issue 5$

darlicious — Thu, 04 Feb 2021 18:40:23 GMT

@canardmou

Was this the black friday promo? Ive seen this happening on another customers account that signed up for the same promo. Its a glitch. Please contact the moderators as per @Triguy instructions and ask them to credit the account and open a ticket for the tech team to look into the account for its cause. Be sure to ask for the ticket reference # for future inquiries.

Wait times unfortunately are 48+ hours at the moment but it will get corrected.