topic Re: No Inbox/Envelope in Community account in Get Support

No Inbox/Envelope in Community account

esjliv — Thu, 06 Jan 2022 07:01:01 GMT

No Inbox? Envelope near my avatar for receiving or sending messages.

Anyone seen this before?

EDIT:

Cannot submit ticket through Private Message, but was able to through SIMbot.

EDIT: solution is correct, except for the Box should be CHECKED, not Unchecked. 🙂

Re: No Inbox/Envelope in Community account

softech — Sun, 09 May 2021 02:36:38 GMT

Myself is good.. still have the envelope, inbox workig... try another browser maybe??

Re: No Inbox/Envelope in Community account

esjliv — Sun, 09 May 2021 02:42:03 GMT

@softech wrote:
Myself is good.. still have the envelope, inbox workig... try another browser maybe??

@softech thanks. I did try another browser, still same.

Another account I have is fine.

humm? been blocked or something?

I cannot even Message @CS_Agent ....there I just tagged them maybe they will 'unlock' me?

Before anyone mentions it, i submitted a ticket through SIMbot.

LOL

Re: No Inbox/Envelope in Community account

LurganIeUk — Sun, 09 May 2021 02:42:09 GMT

Clear your cookies and history and as suggested try a different browser and even reboot.

Re: No Inbox/Envelope in Community account

esjliv — Sun, 09 May 2021 02:48:54 GMT

@LurganIeUk wrote:
Clear your cookies and history and as suggested try a different browser and even reboot.

@LurganIeUk

Yup, tried both. Still same.

Chrome, incognito mode tab, safari, mobile....all same.

🤔

Re: No Inbox/Envelope in Community account

LurganIeUk — Sun, 09 May 2021 02:51:26 GMT

Can you try a different device?

Re: No Inbox/Envelope in Community account

softech — Sun, 09 May 2021 02:55:27 GMT

can you try the direct link:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No Inbox/Envelope in Community account

will13am — Sun, 09 May 2021 03:00:46 GMT

Envelope is available for me and working. I have never heard of this issue before. But then the strangest thing can happen.

Re: No Inbox/Envelope in Community account

gpixel — Sun, 09 May 2021 03:08:16 GMT

@esjliv

that's a little odd... maybe you're getting hacked

Re: No Inbox/Envelope in Community account

darlicious — Sun, 09 May 2021 03:23:33 GMT

@esjliv

Check your settings. You private message link is missing from your account. When I try to send you a message thru your "stats" link this is the message I get.

Re: No Inbox/Envelope in Community account

userbusanzeu — Sun, 09 May 2021 03:36:30 GMT

Hey!

Perhaps go through your settings and try different options, (e.g. general-personal message), looks like there are many changes you can make in the settings.

Re: No Inbox/Envelope in Community account

softech — Sun, 09 May 2021 03:44:48 GMT

@esjliv me too.. can't find you when I try to PM you

Re: No Inbox/Envelope in Community account

computergeek541 — Sat, 16 Oct 2021 23:23:43 GMT

@esjliv wrote:
No Inbox? Envelope near my avatar for receiving or sending messages.

Anyone seen this before?

EDIT:
Cannot submit ticket through Private Message, but was able to through SIMbot.

This usually means that private messaging is disabled. Go into My Settings, Preferences, and Private Messenger. Make sure that the box that disables the feature is unchecked.

As for your ticket, the moderators will not be able to contact you unless you first enable private messaging or unless the moderators override the setting and enable it for you (yes, they can do this).

Re: No Inbox/Envelope in Community account

BlueB — Sun, 09 May 2021 04:04:08 GMT

@esjliv

Wow, what a strange problem!

Try to disable/enable - disable - re-enable Private Messages and saving between each change here (and Bonus, logout, clear cache, login between each step- although less likely to be necessary?):

https://productioncommunity.publicmobile.ca/t5/user/myprofilepage/tab/user-preferences:private-messenger

See if that resets your private messaging mailbox. I'm not sure if a Moderator has already seen this, but will try and flag this for them for you too! 🙂

Re: No Inbox/Envelope in Community account

darlicious — Sun, 09 May 2021 04:14:32 GMT

@esjliv

Seeing as this is a weekend the attention this needs is unlikely to happen since this might be something @David_J should look into and maybe @NDesai can raise the issue with him.

Re: No Inbox/Envelope in Community account

HALIMACS — Sun, 09 May 2021 10:19:51 GMT

@esjliv

Did you try logging out of your community account and then logging back in?

Re: No Inbox/Envelope in Community account

HALIMACS — Sun, 09 May 2021 11:05:43 GMT

@esjliv

For anyone wondering about this, if you go under your avatar and under "preferences" and select "private messenger", there is a click box to enable or disable private messaging

If that box is not checked, you will not have an envelope icon on your community homepage.

Try it - you'll notice the envelope icon disappears. Just check it again for it to reappear. 😁

Re: No Inbox/Envelope in Community account

esjliv — Sun, 09 May 2021 11:12:16 GMT

It is back to normal when I check this morning.

🙂

@gpixel wrote:
@esjliv
that's a little odd... maybe you're getting hacked

@gpixel crossed my mind something fishy was going on.

I did report an OP's post that have soooo much personal info yesterday; not something I usually do. I usually only use that Report button when Spam Messages come into the Inbox.

I later received a message TWO messages from 2 different Moderators:

1-looked normal after reporting something.

2-the other one, was odd, asking me to verify my account...which I did not and ignored.

Maybe that had something to do with it?

@darlicious I tried to get to my Inbox in various ways, was getting hit with this message:

@HALIMACS Yes, I did a full log out (2 different devices); then logged back in.

@softech I didn't try the link you sent as I didn't see your post until this morning. But I did have emails that should have linked to my Inbox which I tried and still got above errors.

Thanks for others suggesting to check the settings...no, I did not check those last night. If it happens again though, I will.

FYI THOUGH - I have not been in my Community Settings recently. So if this setting was changed yesterday; it was not by me. 😐

Re: No Inbox/Envelope in Community account

esjliv — Sun, 09 May 2021 11:21:11 GMT

@darlicious wrote:
@esjliv
Check your settings. You private message link is missing from your account. When I try to send you a message thru your "stats" link this is the message I get.

HI@darlicious - no I did not get this message.

I would probably get it now though if you sent it.

Re: No Inbox/Envelope in Community account

esjliv — Sun, 09 May 2021 11:30:59 GMT

@userbusanzeu , @computergeek541, @BlueB , @HALIMACS

The message I was receiving last night indeed appears when I uncheck that setting in my Community Settings and try to access my Inbox this morning.

So access was disabled...but by whom?

I will reiterate, I never used (or heard of) that setting before.

It definitely seemed like a system/Public Mobile enforced change...wish I would have tried this fix last night to see if it would have allowed me to check it.

I have asked the Moderator how it could have changed 'on its own'.