topic Re: Help in Get Support

Help

Wolfgang--15 — Thu, 06 Jan 2022 07:00:55 GMT

My account is locked and I'm not getting the email.

Re: Help

softech — Sat, 08 May 2021 23:57:22 GMT

are you sure your email address used?

if so, wait an hour. You probably tired too many times and account got locked.

If you just unsure the email address used, try Forgot password link with all your possible email address used.

if you still unable to figure it out and really need to reset password , open a ticket with Mod

1. For faster response (2 to 48 hours), Click on the bubble in the lower right corner and request moderator assistance, or you can also use this direct link instead https://widget.telus.tiia.ai/publicmobile/publicmobile.html, then type "Submit a ticket", select Account-specific issue, then select I need a human now. Follow the prompts to submit a ticket.

2. Or you can Send a private message to the moderator here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Help

darlicious — Sat, 08 May 2021 23:56:56 GMT

@Wolfgang--15

Check your spam folder. If nothing is there wait one hour and try again.

Re: Help

HALIMACS — Sun, 09 May 2021 00:41:51 GMT

@Wolfgang--15

If the forget password feature is not working for you:

Wait 1 full hour,
Clear your browser cache & cookies,
Use an incognito page,
Ensure you are using correct e-mail address, they try “forgot password” option.
If this doesn’t work, try using completely different browser, preferably from a different device, if available.

Re: Help

esjliv — Sun, 09 May 2021 02:18:10 GMT

@Wolfgang--15 wrote:
My account is locked and I'm not getting the email.

@Wolfgang--15

Have you ever registered for a Self Serve account? If not, you can do that here: https://selfserve.publicmobile.ca/self-registration/

Note: that if more than 90 days have passed in suspend, your account and SIM card will be permanently deactivated. And all rewards or Available Funds are lost.

You will need to obtain a new Public Mobile SIM to activate a new account/number if you wish to come back to Public Mobile.