topic Re: MMS send and receive issue with just one person in Get Support

MMS send and receive issue with just one person

Leevee — Thu, 06 Jan 2022 07:00:49 GMT

This may be a re-post. I tried it already and posted it in the wrong place, and then it seemed to disappear... I don't know. Sorry if it is a duplicate!!

I am a new customer and have been happily enjoying the ability to send MMS text to friends and family. I sent a birthday photo to a family member a while ago and received a notice that the message had expired last night (I take that to mean it was not delivered/downloaded, etc).

I sent her an SMS asking if she had received any notice of the photo. She had not. I tried, then, to send her a few different types of pictures. She not only did not receive them, but she also did not receive any notification that I had tried to send her anything. All the while we are successfully exchanging SMS. She tried to send me an MMS and nothing came through (again no notification that it was sent, no picture, nothing).

Her Mom checked her phone - data, and MMS all on, enabled, etc.

I was, during this testing, able to successfully send photo texts to the 3 other people in her household. All of whom are on the same carrier with similar (or exactly the same) plans.

My SO, also on Public, is able to send MMS texts to all the people in this household except this particular person.

Any next step troubleshooting ideas?

Many, many thanks!!!

Re: MMS send and receive issue with just one person

kb_mv — Tue, 02 Feb 2021 21:17:08 GMT

@Leevee Have her send you an MMS then reply to it with another pic, see what happens.

Re: MMS send and receive issue with just one person

Leevee — Tue, 02 Feb 2021 21:18:52 GMT

Thank you for trying to help!! We tried that last night, and she was not able to send me anything (and I did not get any notification that anything was sent).

Edited to add: I should specify that she was not able to send any MMS - SMS went back and forth just fine.

Re: MMS send and receive issue with just one person

kb_mv — Tue, 02 Feb 2021 21:20:14 GMT

@Leevee If she has an iPhone, make sure she has enabled MMS in the settings. Is this just an issue with her sending and receiving to/from you or does she have an issue with everyone?

Re: MMS send and receive issue with just one person

dabr — Tue, 02 Feb 2021 21:21:11 GMT

@Leevee wrote:
Thank you for trying to help!! We tried that last night, and she was not able to send me anything (and I did not get any notification that anything was sent).

Edited to add: I should specify that she was not able to send any MMS - SMS went back and forth just fine.

@Leevee Perhaps try rebooting your phone and retrying. Also have your friend reboot their phone too?

Re: MMS send and receive issue with just one person

mcneild6 — Tue, 02 Feb 2021 21:24:19 GMT

Are either of you using an IPhone? If at at some point you both had an iPhone and exchanged iMessages and now one of you no longer have an apple phone it’ll try and send an iMessage which will no longer work. If that’s the issue try turning your data off and it should send as a text message.

Re: MMS send and receive issue with just one person

Leevee — Tue, 02 Feb 2021 21:25:09 GMT

Thank you for trying to help!!

Her Mom checked and MMS is on and enabled, etc. Her phone settings are the same as her Mom's and I can send/receive MMS with her Mom. My SO tried to send her and MMS today and it didn't go through.

There are 4 people in the household. All have Apple, are with the same provider and have similar plans. Her Mom checked her phone and she has the same settings as her Mom does. We can send and receive MMS with everyone in her household except her. We both have Android phones.

Re: MMS send and receive issue with just one person

Leevee — Tue, 02 Feb 2021 21:25:48 GMT

Thank you for trying to help!!

We have all (2 of us here, 4 there) rebooted at least once since we discovered the issue. 🙂

Re: MMS send and receive issue with just one person

Leevee — Tue, 02 Feb 2021 21:26:20 GMT

Thank you for trying to help!!

She has an Apple, I have never owned one.

Re: MMS send and receive issue with just one person

kb_mv — Tue, 02 Feb 2021 21:27:34 GMT

@Leevee Fortunately (for you at least) the issue is hers. If you can send/receive MMS with others and she can't, maybe have her try a network reset.

Re: MMS send and receive issue with just one person

TheGx — Tue, 02 Feb 2021 21:28:45 GMT

@Leevee :If that one person can receive our send to anyone MMS, the problem is with her phone or her phone company, so post for us what type phone she had and what phone plan she had and what phone company she with.

Re: MMS send and receive issue with just one person

Leevee — Tue, 02 Feb 2021 21:29:51 GMT

@kb_mv Rats... I was hoping that was not the answer! Ha! The family is not exactly tech savvy so I likely won't be able to walk them through any fixes. The odd thing is she can send/receive with others. Could it be that the "others" are Apple users and it is all through iMessage?

Re: MMS send and receive issue with just one person

TheGx — Tue, 02 Feb 2021 21:30:12 GMT

@Leevee :Specifically, what exact model iPhone she have?

Re: MMS send and receive issue with just one person

Leevee — Tue, 02 Feb 2021 21:30:59 GMT

@TheGx Thank you for trying to help! It seems as though it is just my husband and me. I will ask her parents if the people she can send/receive with are Apple users as well.

Re: MMS send and receive issue with just one person

kb_mv — Tue, 02 Feb 2021 21:31:02 GMT

@Leevee wrote:
@kb_mv Rats... I was hoping that was not the answer! Ha! The family is not exactly tech savvy so I likely won't be able to walk them through any fixes. The odd thing is she can send/receive with others. Could it be that the "others" are Apple users and it is all through iMessage?

@Leevee I would say that is more than likely a good assumption. Walk her through a network reset. You would have to google where it is in the iPhone settings.

Re: MMS send and receive issue with just one person

TheGx — Tue, 02 Feb 2021 21:32:11 GMT

@Leevee :So, to be clear, that person can or cannot send or receive MMS? But she can send and receive SMS?

Re: MMS send and receive issue with just one person

Leevee — Tue, 02 Feb 2021 21:48:14 GMT

@kb_mv I will see what I can do. It is my 11 yr old niece and her parents are begrudging adopters of technology... I appreciate all the help and ideas!

@TheGx This person can send and receive MMS messages from all of her contacts except my SO and me. We can exchange SMS with her only. When we try to send her an MMS (or she tries to send us one) nothing shows up, no notice of failure to deliver or download, etc. I do not know what she sees on her end, but on our end, we see our sent MMS as having sent correctly (and she just never sees it) and absolutely nothing when she tries to send it to us. I will see if I can get some additional info. about her phone, but I am certain they are all with Bell.

Re: MMS send and receive issue with just one person

kb_mv — Tue, 02 Feb 2021 21:51:50 GMT

@Leevee wrote:
@kb_mv I will see what I can do. It is my 11 yr old niece and her parents are begrudging adopters of technology... I appreciate all the help and ideas!

@Leevee Have someone try this:

Reset your Network Settings. Tap Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before.

Re: MMS send and receive issue with just one person

Gunner123 — Tue, 02 Feb 2021 22:06:24 GMT

@Leevee wrote:
This may be a re-post. I tried it already and posted it in the wrong place, and then it seemed to disappear... I don't know. Sorry if it is a duplicate!!

I am a new customer and have been happily enjoying the ability to send MMS text to friends and family. I sent a birthday photo to a family member a while ago and received a notice that the message had expired last night (I take that to mean it was not delivered/downloaded, etc).

I sent her an SMS asking if she had received any notice of the photo. She had not. I tried, then, to send her a few different types of pictures. She not only did not receive them, but she also did not receive any notification that I had tried to send her anything. All the while we are successfully exchanging SMS. She tried to send me an MMS and nothing came through (again no notification that it was sent, no picture, nothing).

Her Mom checked her phone - data, and MMS all on, enabled, etc.

I was, during this testing, able to successfully send photo texts to the 3 other people in her household. All of whom are on the same carrier with similar (or exactly the same) plans.

My SO, also on Public, is able to send MMS texts to all the people in this household except this particular person.

Any next step troubleshooting ideas?

Many, many thanks!!!

@Leevee hi sounds a little odd, just for fun delete her contact info and add her again then reboot your phone ask her to do the same that has cleared up issues for me in the past 😁

Re: MMS send and receive issue with just one person

TheGx — Tue, 02 Feb 2021 22:12:50 GMT

@Leevee :No problem, hopefully we can help solve your problem!

Since everyone have iPhone can send received MMS, the problem must be as mcnield6 said maybe they all using iMessage, which you and your husband don't have since you not use iPhone - so tell that one person to go to settings and into messages and switch off iMessage, then see if others with iPhone can still send receive MMS from her and if she can send MMS to them. If it causes all those with iPhone to stop being able to send receive MMS between them, then her phone is the problem.