topic 200MB Add-On - Not Working in Get Support

200MB Add-On - Not Working

drambeau — Tue, 04 Jan 2022 18:45:42 GMT

Hi,

I just purchased the 200MB add-on for $10 (and completed the two-step process of adding funds, and then purchasing the add-on), however my mobile phone is still re-directing any wepage to http://publicmobile.ca/en/on/zero-balance. That page itself isn't even loading. Do I need to do anything else in order to activate the added 200MB?

Re: 200MB Add-On - Not Working

CaNuCk07 — Mon, 08 May 2017 19:22:41 GMT

Did you reeceive any texts saying the add-on had been added?

If you compelted the two step process and its still not working, then you should probably reach out to a moderator for help.

Re: 200MB Add-On - Not Working

drambeau — Mon, 08 May 2017 19:25:09 GMT

I actually just read previous posts, and turns out that power-cycling my phone activated the add-on; that extra step should be noted when purchasing the extra data to same people time. Thanks!

Re: 200MB Add-On - Not Working

shartomjam — Mon, 08 May 2017 19:27:31 GMT

Glad you were able to get it working.

Re: 200MB Add-On - Not Working

drambeau — Wed, 17 May 2017 18:26:30 GMT

Solved!