topic Re: Text From PM About Changes To Manitoba Prepaid Network in Get Support

Text From PM About Changes To Manitoba Prepaid Network

bluejaywpg — Thu, 06 Jan 2022 07:00:17 GMT

I just received the following text now:

"Public Mobile here. As of March 16, 2021, our Prepaid network in Manitoba will be changing and select areas of Winnipeg and Brandon may experience reduced voice coverage. Data speeds will remain unaffected. In order to maintain the best voice coverage after March 16, 2021, changes will need to be made to your account. For more information, please call us at 1-866-975-3058. Free Public Mobile Msg"

Before I call this number, has anyone here heard anything related to this or what exactly this is about? What changes are we talking about???

Re: Text From PM About Changes To Manitoba Prepaid Network

Great_Big_Abyss — Tue, 02 Feb 2021 18:13:06 GMT

I also received the text, and live in the Winnipeg area. I'm curious to know what this entails.

Re: Text From PM About Changes To Manitoba Prepaid Network

toxicfire — Tue, 02 Feb 2021 18:13:26 GMT

Got this text also. I laughed because the service fo is already spotty and not great in different areas in Winnipeg. So now maybe even more areas lol.

Re: Text From PM About Changes To Manitoba Prepaid Network

iamoasis — Tue, 02 Feb 2021 18:13:34 GMT

I got the same as well. I called the number and it went to Telus, with only one prompt: "...to hear this promotion, press 1..."

I did and waited 5 minutes. Hung up. The text message doesn't even sound like a "promotion".

Re: Text From PM About Changes To Manitoba Prepaid Network

HALIMACS — Tue, 02 Feb 2021 18:15:32 GMT

I haven't heard of anything. @bluejaywpg ( but I'm not in Manitoba)

Just call the number, but don't commit to doing anything, and see what information they can supply.

You could ask the moderators if it is legitimate - but just call the number first to see what kind of sense you get.

Re: Text From PM About Changes To Manitoba Prepaid Network

Great_Big_Abyss — Tue, 02 Feb 2021 18:16:27 GMT

I called and waited on hold for about 10 minutes before giving up. It was Telus that was accepting the call.

Re: Text From PM About Changes To Manitoba Prepaid Network

Lieux — Tue, 02 Feb 2021 18:17:13 GMT

@HALIMACS @bluejaywpg Yes it’s legitimate. It comes from public mobile. I let the English oracles explain what this is it about....or call the number they gave to you.

Re: Text From PM About Changes To Manitoba Prepaid Network

Brginter91 — Tue, 02 Feb 2021 18:25:06 GMT

Got the same message, the number calls telus, but they are unable to process the call.

Re: Text From PM About Changes To Manitoba Prepaid Network

emby — Tue, 02 Feb 2021 18:33:17 GMT

Also Received the same text. When I called the number I was disconnected due to a system error. I'm happy to continue to call and receive an answer that way but I think it's reasonable to get an answer on this from a moderator within the community as I'm sure this will be a topic flooding the community in the next couple of days. Have these types of texts gone out in other parts of the country or is it specific to Manitoba?

Re: Text From PM About Changes To Manitoba Prepaid Network

lwc726 — Tue, 02 Feb 2021 18:33:29 GMT

on hold lol

Re: Text From PM About Changes To Manitoba Prepaid Network

kselmak — Tue, 02 Feb 2021 18:33:34 GMT

Will we have volte soon?

I'm really curious

Is there anything within your account that's different then before?

Re: Text From PM About Changes To Manitoba Prepaid Network

srlawren — Tue, 02 Feb 2021 18:33:54 GMT

Sounds like there must be issues with the system at the other end of the number they gave out? However, for some context:

Telus is decommissioning their 3G (UMTS/W-CDMA) network in Manitoba soon. For customers on Koodo or Telus (with Telus-blessed devices), they can continue doing calling over VoLTE (Voice Over LTE) on the 4G network. However, Public Mobile customers have no access to VoLTE, so they will lose access to make and receive calls. Texting and data will still work over the 4G LTE network (albeit at 3G-like throttled speeds as usual).

Re: Text From PM About Changes To Manitoba Prepaid Network

lwc726 — Tue, 02 Feb 2021 18:34:30 GMT

not one mention of any change.

Re: Text From PM About Changes To Manitoba Prepaid Network

bluejaywpg — Tue, 02 Feb 2021 22:32:51 GMT

Part of the reason why I asked here 1st is because I wondered if the text message was even legit & from PM. It appears I have never received a message from "5169" until now, due to lack of message history.

How do you know this phone number is a Telus number? When I Google the number, *EDIT* nothing relevant came back, disregard what I said earlier. Nothing to do with TD bank.

Re: Text From PM About Changes To Manitoba Prepaid Network

4mp3rs4nd — Tue, 02 Feb 2021 18:38:53 GMT

I guess it's fair to assume that Public Mobile won't be migrating with the pack, and 3G phone services will be lost.

I expect that means different (i.e. pricier) plan tiers at 4G rates will be established?

Re: Text From PM About Changes To Manitoba Prepaid Network

Peggie99 — Tue, 02 Feb 2021 19:07:01 GMT

I got the same as well. I called the number and it went to Telus, with only one prompt: "...to hear this promotion, press 1..."

Based on that my guess is they're funneling Public Mobile customers into their general front-line queue; I've been on hold for over 30 minutes.

I'm not a happy camper.

For something this important - there should have been a link to a website with more information, and/or a unique prompt so that I can be directed to someone who knows something about why I'm calling.

If after waiting on hold for hours all I get is a front-liner who doesn't know anything about the Network change and then tries to sell me on a Telus plan, I'm going to be extra unhappy.

...over an hour on hold, and then the call dropped followed by a busy signal. Ridiculous.

Re: Text From PM About Changes To Manitoba Prepaid Network

derrickhugh — Tue, 02 Feb 2021 20:20:46 GMT

Ok it is not just me who got this text... I am on hold as well right now waiting to see why that text was sent.

After sitting on hold for 1 hour and 10 min they hung up on me....."sad kitten"....

Re: Text From PM About Changes To Manitoba Prepaid Network

bluejaywpg — Tue, 02 Feb 2021 18:50:33 GMT

@kselmak no changes that I can see, except this has me wondering (see the highlighted area). Note that all of the plans below specify "3G speeds". Nothing is pure, unthrottled 4G speed. For now I guess.

Re: Text From PM About Changes To Manitoba Prepaid Network

4mp3rs4nd — Tue, 02 Feb 2021 18:52:30 GMT

I was looking at that too.

The site still offers unlimited calling, and it would be unreasonable to expect them to offer that if they're cutting it off within a month - if we don't hear more here, we'll be able to see what the plan is when the next bill renewals extending past the 16th kick in.

Re: Text From PM About Changes To Manitoba Prepaid Network

Peggie99 — Tue, 02 Feb 2021 18:57:14 GMT

"Telus is decommissioning their 3G (UMTS/W-CDMA) network in Manitoba soon."

Do you have a reference for this information?

All I could find was an old article from 2017 mentioning decommissioning CDMA.

https://www.telus.com/en/mb/support/article/cdma