topic Re: Password in Get Support

Password

Kwoodman — Thu, 06 Jan 2022 06:59:40 GMT

I can’t remember my password to log in to my account to add funds

Re: Password

HALIMACS — Tue, 02 Feb 2021 02:43:14 GMT

Use "Forgot your Password?" option below the Log In button.

(EDIT: You may be able to be set up the "Remember Me" feature such that you need not remember your password next time. Your choice.)

Re: Password

dabr — Tue, 02 Feb 2021 19:47:05 GMT

@Kwoodman wrote:
I can’t remember my password to log in to my account to add funds

@Kwoodman Did you try password reset link first? If that didn't work then click the chatbot bubble bottom right to submit a ticket to moderators, or alternatively click the envelope icon top right next to your avatar and send a private message to Moderator_Team for a password reset. This reset email arrives within minutes so make sure to check your email/inbox regularly including junk folder as it as two hour expiry window for use.

Re: Password

Anonymous — Tue, 02 Feb 2021 02:47:19 GMT

@Kwoodman wrote:
I can’t remember my password to log in to my account to add funds

If you have a registered payment card then you can use the 611 service. You would need your 4 digit PIN.

You can also use the 611 service with vouchers. You can buy vouchers in many stores and a couple places online.

You can also pay using the Instant Top-Up method in some stores.

Re: Password

TheGx — Tue, 02 Feb 2021 04:10:38 GMT

If you buy top up voucher and dial 611 phone your Public phone you don't need any password or pin code.