topic Re: sim card swap in Get Support

sim card swap

Gbengacan — Thu, 06 Jan 2022 06:59:25 GMT

I need sim card swap and my sim card is broken

Re: sim card swap

JK8 — Mon, 01 Feb 2021 18:20:23 GMT

@Gbengacan wrote:
I need sim card swap and my sim card is broken

When you have your new sim card, log into self service and choose Change Sim Card.

Re: sim card swap

Gbengacan — Mon, 01 Feb 2021 18:34:10 GMT

I did not create my online account, that's why I am unable to change on Public mobile website

Re: sim card swap

Anonymous — Mon, 01 Feb 2021 18:38:54 GMT

@Gbengacan : How do you mean "broken"?

But you'll need moderator assistance to create an account.

Re: sim card swap

Gbengacan — Mon, 01 Feb 2021 18:41:28 GMT

Cracked in half.

How t reach moderator?

Re: sim card swap

Anonymous — Mon, 01 Feb 2021 18:43:43 GMT

@Gbengacan wrote:
Cracked in half.
How t reach moderator?

That would do it 🙂

Click on the quote bubble lower right and muddle your way through the stupid chatbot to submit a ticket.

They might be able to just change to your other SIM # and then you could create the account after that.

Re: sim card swap

Korth — Mon, 01 Feb 2021 19:01:28 GMT

@Gbengacan wrote:
I did not create my online account, that's why I am unable to change on Public mobile website

You'll have to communicate with the person/people who did create "your" online account. They'll be able to make changes to the account.

You really shouldn't let anyone else have access to your Self-Serve. It can create all sorts of problems for you - from extra inconveniences or costs every time you pay your bill to serious crimes like theft of your identity. Maybe you're comfortable with whatever arrangement you have, but I personally recommend getting control over your own accounts (and changing passwords/etc to lockout anyone else) as soon as possible.

Re: sim card swap

JasonSKujawski7 — Wed, 17 Mar 2021 16:03:54 GMT

i try to do it thru the self serve but is telling me to do it thru here

Re: sim card swap

JK8 — Wed, 17 Mar 2021 16:05:44 GMT

@JasonSKujawski7 wrote:
i try to do it thru the self serve but is telling me to do it thru here

Contact a moderator to change your SIM card.

Contact a moderator (Public Mobile representative) for assistance:

(second option below is easiest to submit a ticket)

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.

Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: sim card swap

Tgach21 — Sat, 27 Mar 2021 01:36:30 GMT

my sim card is broken and i need to swap it with the new one that i bought