topic Re: Cannot Send or Recieve Pictures in Get Support

Cannot Send or Recieve Pictures

Rouke — Tue, 04 Jan 2022 18:45:39 GMT

I have never been able to send or recieve pictures since joining PB. I get the option to "download" pictures sent to me but it never downloads the image. When sending an image it just keeps saying "sending" but never does.

I have a Note 2 running Android version 4.1.1. I changed everything to the correct APN settings, enabled data, my account can send/recieve Pictures and is connected to the correct network. I am just wondering if there is anyone else having the issue after already trying all fixes and if they were able to find a work around.

Thanks in advance for the help

Re: Cannot Send or Recieve Pictures

Cyber — Wed, 08 Jul 2015 15:54:07 GMT

@Rouke,

My friend have a similar problem. MMS stopped working. He can receive but cannot send.

I suggest you to send an email to Public Mobile.

Click on this link : https://publicmobile.ca/en/on/contact-us

Then, at the bottom right of the page, click on "Email away" button.

- Choose "Technical Issues"

- Choose "Calling and Text Messaging"

- Choose "Text & Multimedia messaging not working"

- Choose "My phone is receiving a signal"

- Choose "I believe my account is paid and up to date"

- Choose "I have not tried a SIM card in another phone"

Then click on "Email Us" and fill up the form.

An agent from Public Mobile will try to answer you ASAP.

Re: Cannot Send or Recieve Pictures

Deebaby7474 — Wed, 08 Jul 2015 20:26:39 GMT

I had to factory rest phone n thennput apn in works great now

Re: Cannot Send or Recieve Pictures

Martin — Wed, 08 Jul 2015 20:38:28 GMT

Hello,

I'm glad to read that you resolved your own problem.

You can now enjoy all the services in your plan.

Cheers!