topic Re: Samsung Galaxy A01 in Get Support

Samsung Galaxy SA01

crossdr — Thu, 06 Jan 2022 06:59:15 GMT

I purchased a new Samsung Galaxy SA01 but the phone doesn't work when I put my SIM card in that I used with my Samsung J3. Why and how do I get this to work?

Dennis

Re: Samsung Galaxy SA01

softech — Thu, 06 May 2021 15:44:48 GMT

@crossdr did you mean Galaxy A01? I am checking with A01 and look like it is compatible on PM. Depends on the version, some have more compatible bands than other.

what exact error are you seeing?

Re: Samsung Galaxy SA01

crossdr — Thu, 06 May 2021 16:06:09 GMT

Yes, sorry the Galaxy A01

I don't see an error, I just don't receive calls or texts. When I try to call the number from another phone the A01 doesn't ring and the call goes straight to Voicemail

Re: Samsung Galaxy SA01

softech — Thu, 06 May 2021 16:11:00 GMT

Reboot your phone once.. then confirm if outgoing call and text are working as well as if data works. Would like to see if nothing work or something is working.

Re: Samsung Galaxy SA01

crossdr — Thu, 06 May 2021 16:19:39 GMT

Restarted phone. It will connect to wireless but not Public Mobile system. When I try to send a text or phone call I get an error "message not sent" or " unable to make call"

Re: Samsung Galaxy A01

Anonymous — Thu, 06 May 2021 16:48:17 GMT

@crossdr : Check that your networks are LTE/4G, UMTS/WCDMA/3G. Not just starting with GSM. Then also check that you're not set to manual network name. Either automatic or manually scan for and connect to Public Mobile. See what happens.

Re: Samsung Galaxy SA01

crossdr — Thu, 06 May 2021 16:39:17 GMT

Network is LTE 3G auto connect

Network Operator is Public Mobile

When I scan manually I see Telus, Bell, Rogers, But that is all that shows up

Re: Samsung Galaxy A01

crossdr — Thu, 06 May 2021 17:12:54 GMT

I did that but Public Mobile does NOT show up.

Re: Samsung Galaxy A01

Anonymous — Thu, 06 May 2021 17:39:33 GMT

@crossdr : Frustrating. Maybe try a couple things:

1. log in to self-serve, click on Plans & Add-ons, click on Lost/stolen, click on Suspend, log out, wait a minute or three, log back in and back, click Resume, restart phone.

2. do a manual payment from a registered payment card of $1, restart phone.

Re: Samsung Galaxy A01

crossdr — Thu, 06 May 2021 19:50:22 GMT

I have now done that with the same result. When I click on the auto scan It tells me it is registered on the network, but I cant do anything

Re: Samsung Galaxy A01

Anonymous — Thu, 06 May 2021 19:58:05 GMT

@crossdr : Could you post the whole model number of this phone. Like SM-A01????????? or whatever it is. Although it saw Telus.

So do you have any calls in/out? Texts in/out? Browsing internet?

Edit: another thing...shut down phone, pull SIM, turn on phone, shut down phone, insert SIM, turn on phone. What happens? Any messages?

Re: Samsung Galaxy A01

crossdr — Thu, 06 May 2021 20:04:14 GMT

Model SM-A015U1

No browsing, text or phone calls, It will connect to wireless and browse.

Re: Samsung Galaxy A01

crossdr — Thu, 06 May 2021 20:13:39 GMT

On the restart it showed "Public Mobile" briefly in upper left hand corner, but after completely restarting was back to same situation no browsing, no text no phone

Re: Samsung Galaxy A01

softech — Thu, 06 May 2021 20:25:20 GMT

@crossdr this SIM is currently working on your J3? If you put it back, it still work?

do you have SIM from any other provider ? wonder if it you put another SIM onto this A01, what will you see

Re: Samsung Galaxy A01

crossdr — Thu, 06 May 2021 20:35:19 GMT

Yes, I have my Consumer's Cellular SIM and it works just fine

Re: Samsung Galaxy A01

Anonymous — Thu, 06 May 2021 20:36:20 GMT

@crossdr : Grasping straws...I don't suppose you're in MB?

Re: Samsung Galaxy A01

crossdr — Thu, 06 May 2021 20:41:01 GMT

Alberta

Re: Samsung Galaxy A01

Anonymous — Thu, 06 May 2021 20:43:32 GMT

@crossdr : I'm fresh out of ideas. Unless others have better ideas I guess you might need the moderators to have a look. Have you done a full factory reset? It's new unused so wouldn't hurt.

Re: Samsung Galaxy A01

softech — Thu, 06 May 2021 20:48:32 GMT

I wonder if you are driving around. Bring your phone and try to see if it see PM signal

Also check if there are Telus towers around you area (I would assume so as you see Telus on your network list):

ertyu.org/steven_nikkel/cancellsites.html

and yes.. as @Anonymous suggested , try factory reset the phone. Also,on wifi, make sure you phone get the latest system update

(FYI, there are another person confirmed before that A01 works on PM. He has other texting issues but he has data and calls working)

Re: Samsung Galaxy A01

crossdr — Thu, 06 May 2021 21:01:14 GMT

Not sure how a factory reset will help since the phone works with my U.S. SIM Card and the Canadian SIM works in my old phone. Too bad Public Mobile doesn't have proper and call-in support. Very frustrating.