topic Re: Moderator needed in Get Support

Re: Moderator needed

Amber_Cobbett — Thu, 06 Jan 2022 06:59:10 GMT

I bought two 20$ payment vouchers and only one worked. So I had to go buy another one to get my phone activated again. Please correct this. I can give you the pin number. I had to pay 46.00 then another 17.00 for my 40 plan this month. I need to get this resolved. Thank you. Amber Cobbett

Re: Moderator needed

mm80 — Mon, 01 Feb 2021 02:09:04 GMT

@Amber_Cobbett wrote:
I bought two 20$ payment vouchers and only one worked. So I had to go buy another one to get my phone activated again. Please correct this. I can give you the pin number. I had to pay 46.00 then another 17.00 for my 40 plan this month. I need to get this resolved. Thank you. Amber Cobbett

Try the voucher again. Some vouchers have up to 24 hour delay to work.

Re: Moderator needed

Amber_Cobbett — Mon, 01 Feb 2021 02:12:29 GMT

I just did. It says invalid. Weird how one worked and one didn't though. Thanks

Moderator needed

Amber_Cobbett — Mon, 01 Feb 2021 14:06:07 GMT

Can a moderator message me please? My payment voucher didn't work and I need help with it. Thanks. Amber.

Re: Moderator needed

kb_mv — Mon, 01 Feb 2021 14:08:55 GMT

@Amber_Cobbett wrote:
Can a moderator message me please? My payment voucher didn't work and I need help with it. Thanks. Amber.

@Amber_Cobbett Moderators don't message you, you need to contact them to initiate help. As for voucher, have you tried entering it in your self serve and through dialing 611? Depending on where you bought the voucher, you may have to wait for a few hours for it to become active.

If you still need to contact a moderator:

How to Open a Ticket / Contact Moderators

1. Click Chat Bubble and type "Open Ticket"

2. Click "Contact PM Support"

3. Select "Account Specific Question"

4. Click "No, I Need A Human Now"

5. Select the link "Click Here To Submit A Ticket"

6. This opens a new window. Log in with Community Account NOT your self serve. Follow prompts.

Re: Moderator needed

kb_mv — Mon, 01 Feb 2021 14:19:54 GMT

@Amber_Cobbett As an aside to these threads, it is not a good idea to post your real name on a public forum such as this. When you open a ticket on the vouchers perhaps ask them to change your username to something less identifiable.

My 2¢

Re: Moderator needed

Amber_Cobbett — Mon, 01 Feb 2021 14:48:04 GMT

Thanks Yes. Never thought about that. So many passwords and username stuff to get in here, hard to keep track. Just figured I wouldn't forget my own name. Lol Thanks.

Re: Moderator needed

Amber_Cobbett — Wed, 10 Feb 2021 21:09:27 GMT

Thanks for everyones help. I did get this resolved. Much appreciated. Have a good one!!