topic Re: Text not working to US in Get Support

Text not working to US

barracuda68 — Thu, 06 Jan 2022 06:58:45 GMT

Just subscribed to this service because it has international text.

I can sent and receive text, e-mail, pics and make calls in Canada and works fine.

I am located in Ontario.

When sending text to US it shows as sent but recipient is not receiving

text and they cant sent text to me. What have i missed.

Newbie

Re: Text not working to US

LEGO — Wed, 05 May 2021 17:57:24 GMT

@barracuda68

If you just activated your service can you confirm that you can receive calls on your phone?

Re: Text not working to US

Anonymous — Wed, 05 May 2021 17:35:14 GMT

@barracuda68 : What are the chances the recipient can't accept or send internationally? The prior reply is wondering if you transferred your number from another provider?

Also, what are the first 6 digits of the number you're trying to text to? I'm not sure that matter includes texting though.

Re: Text not working to US

barracuda68 — Wed, 05 May 2021 17:58:28 GMT

Yes i can receive calls. I am using phone exactly the same as before switchout.

Can do everything except the US thing.

Re: Text not working to US

Meow — Wed, 05 May 2021 17:59:23 GMT

@barracuda68 wrote:
Just subscribed to this service because it has international text.

Were you able to text that USA number ever before (using service of other Canadian provider)?

As mentioned, maybe USA number cannot receive international SMS?

Re: Text not working to US

barracuda68 — Wed, 05 May 2021 18:02:10 GMT

Texting to Florida area code 386 I have e-mail and number. Tried texting to both and

no go.

Re: Text not working to US

barracuda68 — Wed, 05 May 2021 18:05:08 GMT

But it says international text. When i had it installed at Walmart the rep said ishould be able to text anywhere.

Re: Text not working to US

Meow — Wed, 05 May 2021 18:07:22 GMT

@barracuda68 wrote:
But it says international text. When i had it installed at Walmart the rep said ishould be able to text anywhere.

Correct - Public Mobile will text (almost) anywhere in the world.

Question is can other party receive international texts???? Did you ever text that number from some other phone?

Re: Text not working to US

barracuda68 — Wed, 05 May 2021 18:07:22 GMT

Unlimited International Text and Picture Messaging is what the plan says

Re: Text not working to US

Anonymous — Wed, 05 May 2021 18:09:45 GMT

@barracuda68 : Can you find out whether the recipient is able to send and receive to/from international?

Edit: We know what this place can and can't do. But we don't know what the recipient can/can't do.

Re: Text not working to US

barracuda68 — Wed, 05 May 2021 18:10:25 GMT

No i did not as the provider i had did not have that service. I have texted about a dozen people in florida with the same results. I know their texting works because when i am in florida we text all the times but i have a us phone.

Re: Text not working to US

Anonymous — Wed, 05 May 2021 18:18:34 GMT

@barracuda68 : Then it seems something has tripped in your account. I would doubt all dozen people have limited texting. You most certainly should be able to text just about anywhere. Click on the cartoon quote button lower right and muddle your way through the stupid chatbot to get to Submit ticket.

Re: Text not working to US

barracuda68 — Wed, 05 May 2021 18:18:38 GMT

Is this not misleading people

Re: Text not working to US

softech — Wed, 05 May 2021 18:21:06 GMT

@barracuda68 did you add 1 in front of the number you are trying to text?

Also, any chance you can have your friend in US to test you something and you reply and see if it works?

are you keep testing (and texting 🙂 ) with one specific US friend? wonder if you can try at least couple mores to see if it works. I could be the receiving end issue.

haha.. i know you hate that.. did you reboot your phone?

Re: Text not working to US

Anonymous — Wed, 05 May 2021 18:23:36 GMT

@barracuda68 wrote:
Is this not misleading people

It's just a little hiccup you're having. There's no intentional misleading going on.

You could try a couple workarounds.

1. Log in, click Plans & Add-ons, click on Lost-stolen, click on Suspend, log out, wait a minute or three, log in and back, click on Resume, log out, restart phone.

2. Manually add another $1, restart phone.

No guarantees.

Re: Text not working to US

Anonymous — Wed, 05 May 2021 19:09:25 GMT

Turn your data on to send a Picture Messaging in world-wide,

if your data is off and your home internet wifi is on is not going through the Picture or a video Messaging,

you have to do this to is go through you will need to turn your data on to send a Picture or a video Messaging in world-wide,

if is still not working you have to do this

take your SIM card out and waiting for a minute and put it back and do rebooting your phone is will working,

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

and go to your APN Settings just to make sure your data is right,

or visit >>

Set up data on an Android phone (publicmobile.ca)

or visit >>>

https://apn-canada.gishan.net/en/apn/public-mobile

and if The recipient not have a data at phone plan the not receive it

Good Luck

Re: Text not working to US

darlicious — Wed, 05 May 2021 19:43:05 GMT

@barracuda68

Do you have an iPhone or an Android phone?

Re: Text not working to US

barracuda68 — Thu, 06 May 2021 00:44:05 GMT

Everything under APNs is greyed out and i cant change anything.

Were do i turn on Data. Is this under Roaming. Do i turn this on.

My apologies, i am so new to this.

Re: Text not working to US

Anonymous — Thu, 06 May 2021 00:56:08 GMT

@barracuda68 : If you're trying to send plain old SMS text then you don't need to worry about APN's and data and such. That comes into play if you are trying to send pictures. Apple adds a bit of confusion into the pot with their ability to send instant message "texts" inside iMessage that does require an internet connection.

Re: Text not working to US

barracuda68 — Thu, 06 May 2021 01:04:24 GMT

Android phone