topic Re: Hello in Get Support

Hello

kashemmir — Tue, 04 Jan 2022 18:45:31 GMT

I would like to activate my public mobile phone. Can some one please help.

Re: Hello

Cyber — Wed, 08 Jul 2015 14:36:09 GMT

Please note that Public Mobile is currently in BETA. They are temporarily accepting new customers only by invitation.

New customers must join the BETA phase at http://publicmobile.ca/en/on/beta

You will be contacted by email within a few weeks. Once you receive your invitation code, you will be able to subscribe on Public Mobile and order a free of charge SIM card.

For now, there is no faster way to subscribe on Public Mobile. They are in BETA to make sure everything works perfectly before the official launch.

Re: Hello

debbiemcnamara — Fri, 14 Sep 2018 17:44:57 GMT

hello i made payment on my phone last nite, i received message saying it was working but does not work cant make a call or text

Re: Hello

mimmo — Fri, 14 Sep 2018 17:49:57 GMT

Try rebooting your phone. Can you log into selfserve and say what is displayed ie available balance, plan active or expired, amount owing etc.

If you need you can contact mods. See below:

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Toronto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, but can be up to 48 hours.
There is no need to send multiple messages.

Some good posts/reads:

Search PM-GUIDE (remove "-") to find some great posts and answers to many common questions

Re: Hello

debbiemcnamara — Fri, 14 Sep 2018 18:12:04 GMT

when i paid at the store it said it was activated when i got home i tried to make a call and said not activated, this has never happened before i have the 12 digit code if u need it. i rebooted phone but still not working i have been with public mobile for 6 months i tried to reenter the code but says its been already used. i made purchase at 725 pm last nite ref 001101087307

Re: Hello

mimmo — Fri, 14 Sep 2018 18:03:07 GMT

@debbiemcnamara please edit your post and remove your tell number.

Try calling 611 and enter the Voucher code.

If that doesn't work can you please give some additional info/ timeline to your situation because I am Confused on if you are a new customer old customer etc.

Re: Hello

debbiemcnamara — Fri, 14 Sep 2018 18:23:12 GMT

hello already edited messageand re sent

Re: Hello

Anonymous — Fri, 14 Sep 2018 18:28:46 GMT

@debbiemcnamara wrote:
hello already edited messageand re sent

And I hope that other set of numbers isn't your voucher code. If so, I hope no one has taken it yet. If not then I would totally not be displaying it here. That kind of information is only for Public Mobile employees. This is an open forum.