topic Re: Regarding payment and plan changed in Get Support

Regarding payment and plan changed

Tanya3 — Thu, 06 Jan 2022 06:58:29 GMT

I changed my plan and was charged twice. It was taken out of my account and also on my profile it does not show that my plan was changed

Re: Regarding payment and plan changed

HALIMACS — Tue, 04 May 2021 20:58:32 GMT

@Tanya3

When you did the plan change, did you select an immediate plan change or a plan change on your next renewal?

If you are showing two charges on your payment card, it's possible one may not authorize may eventually "drop off".

If the payments are showing on your payment history for the self serve account, hopefully they're showing in your available funds and can be used as a credit toward a future renewal.

Re: Regarding payment and plan changed

Anonymous — Tue, 04 May 2021 20:58:35 GMT

@Tanya3 : Maybe post screenshots of your overview page and Payment history from here (not payment card). Blank out personal info of course.

Re: Regarding payment and plan changed

Meow — Tue, 04 May 2021 21:59:48 GMT

@Tanya3 wrote:
I changed my plan and was charged twice. It was taken out of my account and also on my profile it does not show that my plan was changed

Some credit cards show 2 transactions at the same time/amount:

- one is Pending

- the other is Actual charge

Pending will disappear in a day or two.

BUT, if your PM account shows 2 identical charges then you experienced one of the PM hiccups. You can request refund (long process...) or just leave funds on your account; they will be used first on your next renewal.

Re: Regarding payment and plan changed

esjliv — Tue, 04 May 2021 23:51:03 GMT

@Tanya3 wrote:
I changed my plan and was charged twice. It was taken out of my account and also on my profile it does not show that my plan was changed

@Tanya3

If you did an immediate plan change, log completely out of your Self Serve account, reboot your phone, then log back into Self Serve.

Do you see the plan change now?