topic Re: Data add on in Get Support

Data add on

Norberto84 — Thu, 06 Jan 2022 06:58:20 GMT

Hi,

I bought 2gb data but I do not have access to internet (I’m sure the add on I selected was for data).

it doesn’t suppose to work immediately?

Re: Data add on

Anonymous — Tue, 04 May 2021 19:29:22 GMT

@Norberto84 : Did your data ever work here? Do you still see at least $30 in your Available Funds? If so then you've done step one of two. Go back and "re-buy" the add-ons. It's rather non-intuitive.

Re: Data add on

Anonymous — Tue, 04 May 2021 20:16:56 GMT

first do one thing take your SIM card out and waiting for a minute and put it back and do rebooting your phone is will working,

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

and go to your APN Settings just to make sure for it,

or visit >>

Set up data on an Android phone (publicmobile.ca)

or visit >>>

https://apn-canada.gishan.net/en/apn/public-mobile

Good Luck

Re: Data add on

darlicious — Tue, 04 May 2021 20:43:46 GMT

@Norberto84

If you didn't purchase the data add ons yet ( just added funds) you may be better off renewing early or changing to a higher data plan. What is your current plan and normal data usage for 30 days?

Re: Data add on

HALIMACS — Tue, 04 May 2021 21:25:28 GMT

@Norberto84

Does the data add-on show here (see below). If so, try rebooting device, or removing and replacing the SIM card in the device to see if the data begins to work [& obviously make sure Mobile Data is toggled on... 😉]