topic Re: Old Device Serial number is letters... in Get Support

Old Device Serial number is letters...

BobbyeeJohanna — Tue, 04 Jan 2022 18:45:28 GMT

My old device serial number is a sequence of letters. When I am filling out the form to activate my sim card, it only lets me type numbers.

Am I doing somethign wrong? Is there another serial number for my phone that consists of numbers?

Re: Old Device Serial number is letters...

NDesai — Sun, 07 May 2017 20:06:15 GMT

Its asking for SIM number and not your phone's serial number. Sim number should be on the card or back of the sim.

Re: Old Device Serial number is letters...

mimmo — Sun, 07 May 2017 20:08:16 GMT

what exatly are you trying to do?

if porting you oly need your old account number your old accout name exatly as is and your old phone number.

activating a sim card you need teh sim card number of teh new sim, you then can pop the sim into any unlocked phone or a telus or Koodo phone that takes a sim card.

Re: Old Device Serial number is letters...

Samianauman — Sun, 07 May 2017 20:30:48 GMT

@bobbyjeejohanna

Activating sim doesn't required anything from phone you only need a unlocked phone or locked to telus or koodo
Here's a link follow that all details are there
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Get-Started-With-Public-Mobile/ta-p/162

Re: Old Device Serial number is letters...

cricketfan — Sun, 07 May 2017 21:08:14 GMT

Input the numbers on your sim card in that box. 16 digits I think.

Re: Old Device Serial number is letters...

srlawren — Sun, 07 May 2017 22:38:42 GMT

Try looking for ESN instead of serial number.

Better yet: omit it and use the account number from your previous provider instead.

Re: Old Device Serial number is letters...

Athos — Fri, 19 Apr 2019 15:31:49 GMT

I had this same problem. The online form says you online need to fill out one of the fields, so either your old account number (phone number) OR the serial number.