no service

dalewils1 — Thu, 06 Jan 2022 06:58:06 GMT

i just made a payment and am told Once again that i dont have a talk plan !!!! .Why does this keep happening ? DRIVING ME NUTS !!!!!!!

THANKS

dlae

Re: no service

HALIMACS — Fri, 29 Jan 2021 21:55:10 GMT

@dalewils1 wrote:
i just made a payment and am told Once again that i dont have a talk plan !!!! .Why does this keep happening ? DRIVING ME NUTS !!!!!!!
THANKS
dlae

Hi @dalewils1 . Do you mean you've made a payment to renew the plan or to add an add-on?

If to renew plan, after making payment, you need to click "Reactivate"

If to add a talking add-on, after making payment, you need to select the add-on desired.

With either of the above, you might try rebooting your phone after - it's worked for some.

EDIT: You might also try this basic troubleshooter:

Make sure airplane mode is off
Power OFF your device, wait 1 minute, turn on and check for signal bars
Check on account self-serve that your account status is Active
While on self-serve, check that SIM card number under “Change Sim card” matches the SIM card number in your phone
Make sure the device is not locked to a different carrier.
Make sure you’re in a covered area and there are no cellular outages
Change Wi-Fi calling preferences to Cellular Preferred or Cellular Only
Set network mode to Auto
Reset network settings
Update device software to latest version
Perform a manual network selection

topic Re: no service in Get Support

no service

Re: no service