topic Re: refund requested in Get Support

refund requested

GREYS_LOVER24 — Thu, 06 Jan 2022 06:57:59 GMT

I transferred my services (2x) and both had credits on the account. It was a monthly service. Looking for the money that I had remaining.

Re: refund requested

Dunkman — Fri, 29 Jan 2021 18:12:22 GMT

@GREYS_LOVER24

Since Public mobile is prepaid, there is no refunds. If you ported out and closed your PM account, whatever is remaining is lost. Sorry.

Re: refund requested

GREYS_LOVER24 — Fri, 29 Jan 2021 18:15:51 GMT

Pretty sure that's theft. Considering the terms said they would be refunded within 3 mths.

Re: refund requested

Anonymous — Fri, 29 Jan 2021 18:17:00 GMT

@GREYS_LOVER24 wrote:
I transferred my services (2x) and both had credits on the account. It was a monthly service. Looking for the money that I had remaining.

Were those accumulated reward credits? Or had you deposited excess money into the account?

Re: refund requested

GREYS_LOVER24 — Fri, 29 Jan 2021 18:21:30 GMT

I deposited excess money to ensure my daughters services were covered a couple of months in advance.

Re: refund requested

HALIMACS — Fri, 29 Jan 2021 18:24:45 GMT

@GREYS_LOVER24

You could TRY to request a refund, but there are NO guarantees.

I would imagine the only circumstance whereby you might be eligible, is if Public Mobile extracted an amount from your payment card AFTER you ported your number out or otherwise requested account to be terminated.

To contact a moderator, there are 2 methods:

Use the ticketing system for a faster response time. Click on the chat bubble in the lower right and type moderator assistance, then select account-related issue, then select you need a human now. Follow the prompts to submit a ticket, or,
Send a private message to the moderator by clicking here

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: refund requested

Anonymous — Fri, 29 Jan 2021 18:27:31 GMT

@GREYS_LOVER24 wrote:
I deposited excess money to ensure my daughters services were covered a couple of months in advance.

Where did you see mention of 3 months?

As mentioned, the general rule is no refunds due to it being a prepaid service. It's generally thought of as an unwise financial decision to deposit excess funds beyond a plan cost before renewal.

Re: refund requested

ShawnC13 — Fri, 29 Jan 2021 18:30:57 GMT

@GREYS_LOVER24 wrote:
Pretty sure that's theft. Considering the terms said they would be refunded within 3 mths.

Not sure where you are getting that this is theft and the terms said it would be refunded within 3 months.

Re: refund requested

kaytus — Fri, 29 Jan 2021 18:49:09 GMT

As mentioned, the general rule is no refunds due to it being a prepaid service. It's generally thought of as an unwise financial decision to deposit excess funds beyond a plan cost before renewal.

Re: refund requested

GREYS_LOVER24 — Fri, 29 Jan 2021 18:55:44 GMT

Thank you!

Re: refund requested

Anonymous — Fri, 29 Jan 2021 19:03:42 GMT

@GREYS_LOVER24 : I still wanted to know where you saw 3 months but I will say that I'm somewhat sympathetic to your issue. If it had been just accumulated rewards, I would have been much less sympathetic.

There was a customer some time ago that did come back to say that he did get refunded. I would say not the whole balance but to sift out what value was REAL money and what might have been reward money.

But it might have been a bit of a fight.

Re: refund requested

GREYS_LOVER24 — Fri, 29 Jan 2021 19:20:17 GMT

I don't care about the rewards - but i had at least a 3 months balance on both accounts.

Re: refund requested

dabr — Fri, 29 Jan 2021 19:59:06 GMT

@GREYS_LOVER24 wrote:
I don't care about the rewards - but i had at least a 3 months balance on both accounts.

@GREYS_LOVER24 Ouch!! Yes that's a lot of money to leave in your balance. Hopefully you've contacted moderators as suggested earlier, and also, hopefully, moderators are able to refund some, if not all, of your funds as a gesture of goodwill. I would persist in asking again with a different moderator even if your first request is denied. Good luck!

Re: refund requested

gpixel — Sat, 30 Jan 2021 00:54:21 GMT

@GREYS_LOVER24 contact customer support mods

please click on the green chat bubble to the bottom right of your screen to speak with SIMon

type "refund"
(use the chat bubble options, then click "click here to submit a ticket!)
*login using your community account

make sure to check your inbox(top right corner envelope icon) periodically, for a response