topic How do I get a ticket going with a moderator in Get Support

How do I get a ticket going with a moderator

shellylynn — Thu, 06 Jan 2022 06:57:43 GMT

My phone has no service and I need help trying to figure out why - was working one minute and then had no service the next - never had this problem before and I have been using the service for a few months now.

Re: How do I get a ticket going with a moderator

kb_mv — Thu, 28 Jan 2021 20:26:48 GMT

@shellylynn wrote:
My phone has no service and I need help trying to figure out why - was working one minute and then had no service the next - never had this problem before and I have been using the service for a few months now.

@shellylynn Is your phone showing PM as network? Does anything work?

How to Open a Ticket / Contact Moderators

1. Click Chat Bubble and type "Open Ticket"

2. Click "Contact PM Support"

3. Select "Account Specific Question"

4. Click "No, I Need A Human Now"

5. Select the link "Click Here To Submit A Ticket"

6. This opens a new window. Log in with Community Account NOT your self serve. Follow prompts.

Re: How do I get a ticket going with a moderator

dabr — Thu, 28 Jan 2021 20:27:55 GMT

@shellylynn wrote:
My phone has no service and I need help trying to figure out why - was working one minute and then had no service the next - never had this problem before and I have been using the service for a few months now.

@shellylynn Can you first log into your account and check the last four digits of the SIM number registered in your account to your physical SIM in your phone to rule out a SIMjack.

Or the other possibility is that your payment didn't get applied if you're on autopay, in which case then you need to manually add the payment and then Reactivate your account.

Re: How do I get a ticket going with a moderator

shellylynn — Thu, 28 Jan 2021 20:29:39 GMT

I have checked the sim card that looks good and I checked my account and it appears to be up to date

Re: How do I get a ticket going with a moderator

dabr — Thu, 28 Jan 2021 20:34:10 GMT

@shellylynn wrote:
I have checked the sim card that looks good and I checked my account and it appears to be up to date

@shellylynn Good to hear about the SIM. You could try adding one dollar to your account and then restart your phone, if that doesn't work contact moderators to take a look at your account as suggested by @kb_mv

BTW if you problems contacting them via the chatbot you can use this link to send a private message to Moderator_Team here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How do I get a ticket going with a moderator

kb_mv — Thu, 28 Jan 2021 20:34:16 GMT

@shellylynn wrote:
I have checked the sim card that looks good and I checked my account and it appears to be up to date

@shellylynn Maybe have a look here to see if there are any outages in your area:

https://www.telus.com/en/nu/outages

Re: How do I get a ticket going with a moderator

hairbag1 — Thu, 28 Jan 2021 20:40:49 GMT

@shellylynn wrote:
I have checked the sim card that looks good and I checked my account and it appears to be up to date

First things first...log in to you account. Make sure it shows as Active.

You could also dial 611 to get the status of your account.