topic 2 seperate convos in Get Support

2 seperate convos

Woke_AF3 — Thu, 06 Jan 2022 06:57:40 GMT

Hello new here,

So it only happens when MY boyfriend texts me..

But it'll show up as 2 diffrent conversations but from the same number... Does that make sense? So were having a conversation but some of his texts will start as a new convo even tho its the same one

Re: 2 seperate convos

HALIMACS — Mon, 03 May 2021 01:25:17 GMT

@Woke_AF3

Is it possible you're utilizing iMessage for iPhone -or- Chat for Android devices?

This could be combining with the SMS messaging creating the perception of what you're experiencing.

Turn OFF iMessaging in your iPhone message app settings , or Chat settings in your Android message app settings.

I would suspect this will stop the experience you're describing.

Re: 2 seperate convos

BKNS27 — Mon, 03 May 2021 01:05:14 GMT

@Woke_AF3

Does this only happens with your BF?

Or with all your texts?

What is type of phone are you and your BF using?

Re: 2 seperate convos

mimmo — Mon, 03 May 2021 01:14:39 GMT

@Woke_AF3 you could also try deleting your BF from your contacts (possibly multiple times) and re adding him.

@BKNS27 the poster in first line said only BF

Re: 2 seperate convos

LurganIeUk — Mon, 03 May 2021 03:37:20 GMT

If iPhone iMessage.
1 sent using phone number

1 sent using an email address.
????

Re: 2 seperate convos

Woke_AF3 — Mon, 03 May 2021 03:59:38 GMT

No its an android.. LG

Re: 2 seperate convos

Woke_AF3 — Mon, 03 May 2021 04:00:11 GMT

Only him and he has a motorola

Re: 2 seperate convos

Woke_AF3 — Mon, 03 May 2021 04:01:15 GMT

My phone is LG android and his is motorola

Re: 2 seperate convos

darlicious — Mon, 03 May 2021 04:12:36 GMT

@Woke_AF3

Does one of you have group text enabled?

Re: 2 seperate convos

Woke_AF3 — Mon, 03 May 2021 04:20:01 GMT

Re: 2 seperate convos

BKNS27 — Mon, 03 May 2021 08:07:45 GMT

@Woke_AF3

You receiving an SMS from your BF and also a duplicate SMS notification message.

Try turning off your notification setting on your message app.

Depending on model your LG phone, go to setting>app>messaging>disable notification setting.

I hope this helps.

Re: 2 seperate convos

Woke_AF3 — Thu, 06 May 2021 11:34:50 GMT

No it didnt help and its not duplicate its the same conversation but in 2 seperate conversation so much I can even mute one of the convoys as if it was a diffrent number and like hes calling from a diffrent number but its the same number is this Makin sense

Re: 2 seperate convos

softech — Thu, 06 May 2021 11:50:09 GMT

@Woke_AF3 I would try to delete your BF from your contact completely first (no worry, just delete the contact, not a breakup 🤣 ) Make sure on your contact app, you change to read contact from your phone locally, Google , SIM card and make sure your BF contact is deleted from EVERYWHERE.

Then At the messaging app, delete cache.

reboot your phone.

Have your BF to message you again and see.

If it still fail, then you might want to try to use a temp. phone. Put your SIM onto the temp phone. Have your BF to text you. If it is the same, it's a PM issue (then you need to open a ticket with the MOD). If you just got one copy of the text , which is correct, then it is a phone issue. You might then want to look further on the phone (maybe even a full re-setup of the phone)

Re: 2 seperate convos

Woke_AF3 — Wed, 19 May 2021 22:43:37 GMT

Ok thank you