topic Re: Getting back lost number in Get Support

Getting back lost number

NargisHujjati — Thu, 06 Jan 2022 14:48:10 GMT

Hi. I lost my phone a few days ago. I am wondering if it's possible to get my old number back on a new sim. Thanks

Re: Getting back lost number

Jb456 — Thu, 06 Jan 2022 05:06:38 GMT

Yes as long as you have paid your bill within last 90 days.

Buy a new sim card DONT ACTIVATE IT.
Log into your account
Click change sim card
Follow steps to verify your identity and change your sim card number

Your number will be on new sim. Put it in phone and off you go.

Re: Getting back lost number

JK8 — Thu, 06 Jan 2022 05:07:05 GMT

Buy a new sim, then log into self service and choose Change Sim Card.

Re: Getting back lost number

Dunkman — Thu, 06 Jan 2022 05:11:19 GMT

@NargisHujjati

In your self service account, you can change your SIM card. You will need 2 factor authentication. In your case, verification can be done via email since you don’t have access to your lost phone to get a text message.

edit:

https://productioncommunity.publicmobile.ca/t5/Announcements/SIM-Swap-Fraud-2-factor-authentication/td-p/704175

Re: Getting back lost number

darlicious — Thu, 06 Jan 2022 05:25:52 GMT

@NargisHujjati

Have you suspended your service via lost/stolen yet? Log into your self serve account. Go to the plans or usage page. Click on lost/stolen. Suspend your service. When you have a new unactivated sim card you can resume your service and perform the sim swap with the email verification option.

While suspended your voicemail will remain active so you can still check for messages. However there is a glitch when suspending that causes your rewards if any to not apply upon renewal. After your plan renews you can contact customer support and ask the CSA to apply them manually to your account balance.

Re: Getting back lost number

pkaraa — Thu, 06 Jan 2022 06:07:49 GMT

If that was lost less than 90 days, then it is possible. Was it declared as lost phone and suspended?

Take it out of suspension and change SIM will give you the option to activate same number with new SIM.

Re: Getting back lost number

NargisHujjati — Thu, 06 Jan 2022 06:57:25 GMT

Thanks everyone! I will give it a try and post an update.

Re: Getting back lost number

Anonymous — Thu, 06 Jan 2022 18:38:34 GMT

@NargisHujjati

Reactivate A Suspended Plan

Missed a payment? After your plan expires, all you need to do is top-up your balance to keep the current plan going. You have up to 90 days to make a payment and, after doing so, your payment cycle will restart and your service will resume.After 90 days of non-payment, your account will be permanently deactivated, which means you will:

Lose access to your phone number, and won’t be able to transfer it to a new provider in the future.
Need a new Public Mobile SIM card if you decide to activate a new Public Mobile account.