topic Re: Reactivate old numbern PM carrier in Get Support

Get back old number

stevelabelle — Thu, 06 Jan 2022 06:57:26 GMT

How to retrieve my old number (was mistakenly changed 24 hours ago)

Re: Get back old number

computergeek541 — Thu, 28 Jan 2021 01:28:16 GMT

@stevelabelle wrote:
How to retrieve my old number (was mistakenly changed 24 hours ago)

Sorry, but this isn't something that you can do yourself. You'll have to open a ticket to talk to the moderators by going to: https://publicmobile.ca.ada.support/chat

Re: Get back old number

dabr — Thu, 28 Jan 2021 01:42:14 GMT

@stevelabelle wrote:
How to retrieve my old number (was mistakenly changed 24 hours ago)

@stevelabelle IIRC that depends upon whether your number was originally issued by either Telus/Koodo/Public Mobile. then contacting moderators might allow you to retrieve it. However, if it was issued by another provider then your number is returned to that carrier.

Re: Get back old number

HALIMACS — Thu, 28 Jan 2021 01:47:24 GMT

Would be really helpful to know the conditions upon which your old number which was changed, @stevelabelle

It's quite likely @dabr & @computergeek541 responses cover your options, but if not, please share more details. (please refrain from including personal information as this is a public forum)

Re: Get back old number

brittneysarah — Thu, 28 Jan 2021 02:48:27 GMT

I hope you're able to get your old number back! 🙂

Re: Get back old number

popping — Thu, 28 Jan 2021 06:36:35 GMT

@stevelabelle

When you change your phone number, the old number will go back to the provider who gave you your old number. Provider usually put the canceled number in a waiting pool for 90 days or longer before the canceled number will be assigned to a new user.

As suggested by @dabr , if you got your old number from Telus/Koodo/PM, you will have a better change of getting your old number back. It will be harder for PM to get your old number back because PM has not control of the number from other provider.

Re: Get back old number

BasesLoadedWalk — Thu, 28 Jan 2021 07:11:45 GMT

I was able to get my old number back, and it wasn't a Telus number originally. There is a bit of time before the number goes back to the original provider, and gives the last telecom that had it in service a chance to assign it back to the last owner in case there was an issue.

Re: Get back old number

mm80 — Thu, 28 Jan 2021 09:30:48 GMT

@BasesLoadedWalk wrote:
I was able to get my old number back, and it wasn't a Telus number originally. There is a bit of time before the number goes back to the original provider, and gives the last telecom that had it in service a chance to assign it back to the last owner in case there was an issue.

Yes, they have to way way to get number back if Public Mobile makes a mistake or someone does a fraudulent port. They're required to fix these types of issues.

Reactivate old numbern PM carrier

stevelabelle — Thu, 28 Jan 2021 19:17:17 GMT

Hello!

Reactivate old number PM carrier. I messaged a couple of MODS but they all say to talk with the bubble chat. The bubble chat does not understand that i want a number back and not a new one.

My number was changed by accident apx 30 hours.

The tel number originates from Public Mobile.

Thanks!!!

Re: Reactivate old numbern PM carrier

dabr — Thu, 28 Jan 2021 19:21:10 GMT

@stevelabelle wrote:
Hello!

Reactivate old number PM carrier. I messaged a couple of MODS but they all say to talk with the bubble chat. The bubble chat does not understand that i want a number back and not a new one.

My number was changed by accident apx 30 hours.

The tel number originates from Public Mobile.

Thanks!!!

@stevelabelle Try sending a private message to moderator_team via this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If the number is originally from PM then you should be able to retrieve it, but only moderators can facilitate that as mentioned in your other thread from yesterday.

Re: Reactivate old numbern PM carrier

Luddite — Thu, 28 Jan 2021 19:23:56 GMT

Believe moderators no longer can (will) recover lost numbers. 😕

Re: Reactivate old numbern PM carrier

Anonymous — Thu, 28 Jan 2021 19:26:54 GMT

@Luddite wrote:
Believe moderators no longer can (will) recover lost numbers. 😕

And believe moderators can not do it in the 30 days.

@stevelabelle : How long ago did this happen? How did it happen anyway? Have you tried calling the number to see if anybody answers?

Re: Reactivate old numbern PM carrier

dabr — Thu, 28 Jan 2021 19:28:05 GMT

@Luddite wrote:
Believe moderators no longer can (will) recover lost numbers. 😕

@Luddite So even if the number originates from Telus/Koodo or PM, it can no longer be retrieved? Is this a new policy?

BTW OP has another thread about this from yesterday, might need to be merged.

Re: Reactivate old numbern PM carrier

dabr — Thu, 28 Jan 2021 19:28:50 GMT

@Anonymous wrote:
@Luddite wrote:
Believe moderators no longer can (will) recover lost numbers. 😕
And believe moderators can not do it in the 30 days.

@stevelabelle : How long ago did this happen? How did it happen anyway? Have you tried calling the number to see if anybody answers?

@Anonymous OP said 30 hours ago.

Re: Reactivate old numbern PM carrier

stevelabelle — Thu, 28 Jan 2021 19:31:50 GMT

thanks!

Re: Reactivate old numbern PM carrier

Anonymous — Thu, 28 Jan 2021 19:32:55 GMT

@dabr : Ok yesterday at 5:25pm they said 24 hours ago. So that's 42 hours now. 🙂

Re: Reactivate old numbern PM carrier

stevelabelle — Thu, 28 Jan 2021 19:36:27 GMT

can i delete my other posts with the number in it? (sorry about the double posts.)

Re: Reactivate old numbern PM carrier

dabr — Thu, 28 Jan 2021 19:38:02 GMT

@Anonymous wrote:
@dabr : Ok yesterday at 5:25pm they said 24 hours ago. So that's 42 hours now. 🙂

Lol...yep that's more than 30 hours but still less than the 90 days that a number is supposed to stay in pool before being reassigned. Message got interrupted and had to repost, probably because threads got merged.

Anyhow, looks like it's not possible to retrieve the number any longer because of new policy?

Re: Reactivate old numbern PM carrier

dabr — Thu, 28 Jan 2021 19:39:28 GMT

@stevelabelle wrote:
can i delete my other posts with the number in it? (sorry about the double posts.)

@stevelabelle Not necessary as your posts have now been put under one thread 😊

Re: Reactivate old numbern PM carrier

Luddite — Thu, 28 Jan 2021 19:41:29 GMT

@dabr wrote:
@Luddite wrote:
Believe moderators no longer can (will) recover lost numbers. 😕
@Luddite So even if the number originates from Telus/Koodo or PM, it can no longer be retrieved? Is this a new policy?

BTW OP has another thread about this from yesterday, might need to be merged.

@dabr There was never a "policy" only some members suggesting it would be done. Of course, it "never hurts to ask" but I think we should be downplaying the probability of success.

When ticket response time gets past 24 hours I certainly hope these requests are, at least, triaged to the basement.