topic Re: Plan includes talk time but not working in Get Support

Plan includes talk time but not working

savenkoff — Thu, 06 Jan 2022 06:57:23 GMT

Hi everyone,

Recently changed my plan online. I upgraded my plan to have more data. The plan I choose has unlimited province and Canada calling but when I go to make a call a recording comes on saying my plan doesn’t include talk time.

Help please….

Re: Plan includes talk time but not working

HALIMACS — Sun, 02 May 2021 20:47:21 GMT

@savenkoff

When making calls, make sure to put 1 in front of the area code and it's probably best to update all contact this way.

Also, if you made an immediate plan change you should be good to go, but if you scheduled the plan change for the next renewal, that may be why your talk time has not updated yet.

Sometimes after changing account plans, a reboot of the phone help with processes.

Also try toggling airplane mode on and off and resetting network connections.

Re: Plan includes talk time but not working

Triguy — Sun, 02 May 2021 20:49:06 GMT

Did you make plan change immediately or on next renewal ? You can log into your account to check your plan. Try rebooting your phone and also try dialing 1 + area code.

Re: Plan includes talk time but not working

savenkoff — Sun, 02 May 2021 20:49:33 GMT

Thanks so much for your quick reply but I tried both of those and still nothing. Any other suggestions?

Re: Plan includes talk time but not working

savenkoff — Sun, 02 May 2021 20:50:22 GMT

Also I can receive calls but can’t call out.

Re: Plan includes talk time but not working

esjliv — Sun, 02 May 2021 20:51:06 GMT

@savenkoff

Turn your phone off for a few minutes, than restart.

I have received that message a few times in the last few months. Just try calling again, and it should go through.

Re: Plan includes talk time but not working

savenkoff — Sun, 02 May 2021 21:01:47 GMT

Hey Everyone,

My apologies for wasting your time. Looks like it was my banking apps error (must not of had a 1 at the start of the number).

I really appreciate everyone’s help and quick responses to get this issue solved.

Hope you all have a fantastic day!