https://productioncommunity.publicmobile.ca/t5/Get-Support/Try-to-activate-my-SIM-card-but-it-failed-Can-anybody-help/m-p/151628#M45611 At which step are you having issues for activating sim card Sat, 06 May 2017 03:27:40 GMT Samianauman 2017-05-06T03:27:40Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Try-to-activate-my-SIM-card-but-it-failed-Can-anybody-help/m-p/151617#M45609 Tue, 04 Jan 2022 18:45:15 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Try-to-activate-my-SIM-card-but-it-failed-Can-anybody-help/m-p/151617#M45609 fshen 2022-01-04T18:45:15Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Try-to-activate-my-SIM-card-but-it-failed-Can-anybody-help/m-p/151621#M45610 <P>Did your credit card get charged? If not, you can try again, but this time try these tips:<BR />-use private/incognito browsing mode<BR />-clear the browser cache<BR />-use a different browser</P><P>If porting a number from either Telus or Koodo, be sure to use a different e-mail address for PM than the one you're using with the old provider.</P><P>It's also highly recommended to separate the activation from the porting to minimize the risk of activation/porting error. &nbsp;(Take a temporary new number from PM upon activation, check to make sure all parts of service is working, then port using the self-serve account.)</P><P>&nbsp;</P><P>If your cc was charged, then you've hit an activation error. In that case, you should send a private message to a moderator for help with this. How to contact moderators:<BR /><A href="https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452" target="_blank">http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452</A></P><P>Include your PM SIM card number, your e-mail address, and if porting, the phone number you're porting, your account number with your previous carrier, and the authorized name exactly as it appears on that account.</P> Sat, 06 May 2017 02:53:11 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Try-to-activate-my-SIM-card-but-it-failed-Can-anybody-help/m-p/151621#M45610 SD08 2017-05-06T02:53:11Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Try-to-activate-my-SIM-card-but-it-failed-Can-anybody-help/m-p/151628#M45611 At which step are you having issues for activating sim card Sat, 06 May 2017 03:27:40 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Try-to-activate-my-SIM-card-but-it-failed-Can-anybody-help/m-p/151628#M45611 Samianauman 2017-05-06T03:27:40Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Try-to-activate-my-SIM-card-but-it-failed-Can-anybody-help/m-p/151663#M45612 <P>Please let us know what exactly the error message you are getting and at which step so that nice people here can try helping you resolve your issue.</P><P>&nbsp;</P><P>&nbsp;</P><P>Thanks.&nbsp;</P> Sat, 06 May 2017 04:48:58 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Try-to-activate-my-SIM-card-but-it-failed-Can-anybody-help/m-p/151663#M45612 Mana 2017-05-06T04:48:58Z