topic Re: Beginner’s Guide to the Community in Get Support

Re: Beginner’s Guide to the Community

Harryyes — Thu, 06 Jan 2022 06:57:14 GMT

I signed up for the free month promotion but have not received any confirmation that it has been acknowledged and will be applied.

Re: Beginner’s Guide to the Community

Anonymous — Sun, 02 May 2021 18:00:48 GMT

@Harryyes : Did you first register an email address on the site? Did the site respond with a web page saying you did? Did you activate using the same email address?

If all of the above then it's a waiting game. This recent promo is a new 60 day wait.

Re: Beginner’s Guide to the Community

softech — Sun, 02 May 2021 18:21:58 GMT

@Harryyes when PM was a 30 days waiting time, people came back and reported that they got it in 3 weeks. Not sure if PM will now take longer to fulfill (in fact, report back and let us know 😀 )

Once PM honours the promotion, you will see it in the Available fund on Self-Serve equal to one month of your service fee.

Re: Beginner’s Guide to the Community

HALIMACS — Sun, 02 May 2021 18:56:57 GMT

@Harryyes

The step by step process for getting the promotion is:

register for the promotion with the email address you intend to activate with,
activate a new Public Mobile account with that email address,
wait for anywhere from 30 to 60 days for a credit equal to your plan amount to show on your available funds

If you did that - you'll get it.

Re: Beginner’s Guide to the Community

stevenanto — Sun, 02 May 2021 18:57:47 GMT

It should be coming in your second month, Welcome!

Re: Beginner’s Guide to the Community

Janey2 — Sun, 02 May 2021 20:08:37 GMT

I found the conditions of the free month on the pm site, along with the offer. They give you credit for your third month. I would assume this credit is provided at the time your third month payment is due. The credit is just on the plan, not any add ones. I hope you find this helpful.

Re: Beginner’s Guide to the Community

Anonymous — Sun, 02 May 2021 20:18:31 GMT

@Janey2 : The credit goes into what's called Available Funds. Available Funds can be used for add-ons and it will automatically be used for renewals.

Re: Beginner’s Guide to the Community

Harryyes — Sun, 02 May 2021 21:49:29 GMT

Thank you, Yes I used the email that was confirmed as being eligible and I did it before the cut-off of May 7. I would have thought there would be some acjnowlegement.

Re: Beginner’s Guide to the Community

Harryyes — Sun, 02 May 2021 21:53:45 GMT

I see that, but I would have thought the credit, although payable after 60 days, would be acknowledged on signup.

Re: Beginner’s Guide to the Community

darlicious — Sun, 02 May 2021 22:47:59 GMT

@Harryyes

Someimes pm aknowledges the promotion with your activation/welcome email but not always. However they did send a registration of your email for the promotion which would confirm your eligibility for the promo when activating with that email address.