topic Re: data promotion in Get Support

data promotion

maximus1 — Thu, 06 Jan 2022 06:57:08 GMT

I have not received my 250mb data. 2nd month into new plan.

Re: data promotion

Anonymous — Sun, 02 May 2021 16:22:42 GMT

@maximus1 : That 250MB data should just be there. ie. it's not a promotion. Do you see mention of data under My Data & Add-ons in the self-serve?

Re: data promotion

Dunkman — Sun, 02 May 2021 16:23:57 GMT

@maximus1

Are you on the $15 plan? If so, are you also signed up for autopay?

Maybe screenshot your plan details. That would provide more useful information.

For example,

Re: data promotion

maximus1 — Sun, 02 May 2021 16:40:45 GMT

Yes I am on the 15 $ plan and yes I have autopay. 2nd month now with no data.

Re: data promotion

Dunkman — Sun, 02 May 2021 16:49:33 GMT

@maximus1

Check your plan details:

Also, check if you have the data counter. It is possible that your data is just not working properly.

Re: data promotion

Anonymous — Sun, 02 May 2021 16:51:16 GMT

250mb isn't a whole lotta data. Is it possible your phone ate it already at the start and renewal? Were you able to look at the Plan details mentioned? Your usage details to see when-ish it got consumed?

Re: data promotion

HALIMACS — Sun, 02 May 2021 18:52:08 GMT

@maximus1

Is your mobile data toggled "on"?

Check your phone's data counter to see if it is showing data consumed since the last renewal date - then you'll know at least whether it has been consumed.

Re: data promotion

esjliv — Sun, 02 May 2021 19:09:11 GMT

@maximus1 wrote:
I have not received my 250mb data. 2nd month into new plan.

@maximus1 ,

The 250mb gets replenished at each renewal, and you should be receiving a 75% and 95% warning when you have reached these limits.

If you have not received these warnings and have not been able to use data since activation, then along with ensuring your DATA is enabled on your device when you want to use it, also:

do a reset of your network settings
check your APN settings: https://www.publicmobile.ca/en/bc/get-help/articles?q=apn

Re: data promotion

softech — Sun, 02 May 2021 19:18:53 GMT

@maximus1 did you try checking your Self-Serve account to see if they have records that you actually used them?

Self-Serve -> Plan and Add-Ons -> Usage History

Sort by Call Type and look for "Web"

If you had it and used it (maybe the phone was using it on the background even you not aware), you should see records there and should add up to 250Mb