topic Re: Porting number in Get Support

Porting number

Josh36 — Thu, 06 Jan 2022 06:56:51 GMT

Hi, I'm wanting to port my pm account over to a koodo account. I just paid for my months service as of today, when I port over, do those funds port as well or do I loss out on that money. Or am I able to get refunded that money. Thanks

Re: Porting number

HALIMACS — Wed, 27 Jan 2021 02:22:29 GMT

As a pre-paid service, @Josh36 , any funds remaining when the Public Mobile plan is closed are forfeited.

Sorry.

EDIT: If I may add a recommendations, you might want to time the port over to Koodo a week or so before the end of your current cycle. Before you do this, make sure to remove any auto-pay features you may have set up with Public Mobile so another payment is not extracted.

Re: Porting number

Dunkman — Wed, 27 Jan 2021 02:20:43 GMT

@Josh36

No refunds. Once you port out, your PM account will be closed. Public mobile is prepaid.

To be on the safe side, remove your autopay credit card information.

Re: Porting number

Scarlett11 — Wed, 27 Jan 2021 12:39:55 GMT

@Josh36 unfortunately as a prepaid carrier, you will lose the money paid when you port out. The best case would be if you could wait to port until a few days prior to auto renewal with PM. Also remove your credit card information once you have ported, just to be 100% that no more payments will be extracted.