topic Re: Welcome to Koodo? in Get Support

Welcome to Koodo?

shaneknysh — Thu, 06 Jan 2022 06:56:46 GMT

When I ported my daughters phone via a moderator port request she received a welcome to Public Mobile message, but when I ported my number via the self service portal I received a Welcome to Koodo message.

How interlinked are the Koodo and Public Mobile? how interlinked are they both with Telus?

Shane

Re: Welcome to Koodo?

Anonymous — Sat, 01 May 2021 21:28:07 GMT

@shaneknysh : Interesting. How sure are you that you got a PM SIM? Are you seeing PM as the network on the phone?

It is said that Koodo prepaid and this place share some infrastructure.

Re: Welcome to Koodo?

Dunkman — Sat, 01 May 2021 21:28:43 GMT

@shaneknysh

Must be a glitch in the system. Both Koodo and Public mobile are part of the Telus group of companies. Koodo prepaid and Public mobile share the same back end. That is why you need moderator help to port from Koodo prepaid to Public mobile.

As long as your phone is working fine with port, you should be fine.

Re: Welcome to Koodo?

LurganIeUk — Sat, 01 May 2021 21:32:49 GMT

What does it say on the top bar of your phone. Public or Koodo?

Re: Welcome to Koodo?

shaneknysh — Sat, 01 May 2021 21:48:21 GMT

My sim always reported Public Mobile, it is only the welcome SMS message from the number port that mentioned Koodo.

I knew that the Telus owned Public Mobile and Koodo and I was not exactly certain why they started a new discount brand to compete with itself (or if Public Mobile was originally independent and purchased by Telus).

The 40% savings was enough to get me to switch.

Shane

Re: Welcome to Koodo?

Anonymous — Sat, 01 May 2021 21:53:59 GMT

@shaneknysh : Yes in a previous federal spate of trying to make competition, Public Mobile came in to being. But big fish eat little fish. So we have the big 3 having 3 tiers of service. Telus then Koodo then PM. It's Bell/Virgin/Lucky. Rogers/Fido/Chatr.

Then there's Shaw and Freedom that are in the process of being swallowed up by Rogers.

These psychopath CEO's call it increasing competition. Uh huh.

Welcome to Public Mobile. If you used a referral code during activation then you can expect the $10 credit before 3 days but usually overnight.

Re: Welcome to Koodo?

shaneknysh — Sat, 01 May 2021 22:05:39 GMT

@AnonymousI set up my daughters account first then used her referral code to set up mine to give her the recurring discount.

My credit on my the 2/3 Telus refund will pay for her PM account for 3 months!

Shane

Re: Welcome to Koodo?

BKNS27 — Sun, 02 May 2021 01:32:23 GMT

@shaneknysh

You can always use a referral code so your daughter can get a $10 discount. Referral codes are available. 😉

Re: Welcome to Koodo?

softech — Sun, 02 May 2021 01:39:28 GMT

Welcome to Koodo? Maybe we will all get this SMS soon? 😂

Honest, with the "increase competition", it just a matter of years we will get this SMS..

Re: Welcome to Koodo?

esjliv — Sun, 02 May 2021 02:56:55 GMT

@shaneknysh wrote:
When I ported my daughters phone via a moderator port request she received a welcome to Public Mobile message, but when I ported my number via the self service portal I received a Welcome to Koodo message.

How interlinked are the Koodo and Public Mobile? how interlinked are they both with Telus?

Shane

@shaneknysh

Maybe the account did not fully port over yet, so the company to Welcome you got discombobulated.

611 is for Koodo, just like 611 is for Public Mobile.

Did you have a dual SIMs (PM and Koodo) in the phone?

It is weird, but I would not be too concerned.

Curious, did you happen to receive a text from Koodo asking you to approve the port to Public Mobile?

When I ported a number from Koodo to Public Mobile, I did not receive a text, but all ported over okay.

I did want to receive something from Koodo through

Re: Welcome to Koodo?

HALIMACS — Sun, 02 May 2021 12:46:20 GMT

Good thought re a Koodo vs PM messaging glitch, @esjliv , however OP stated reference to prior carrier being TELUS, not Koodo. (yet, still 'all in the family', so to speak...)

See this from their earlier posted reply:

"My credit on my the 2/3 Telus refund will pay for her PM account for 3 months!"

😁

Re: Welcome to Koodo?

barndoor — Sun, 02 May 2021 13:05:24 GMT

@HALIMACS

When I had a porting issue getting here ... the Telus technician that fixed my situation led me to believe that Telus techs do the Koodoo and PM porting , so understandable how there could be a glitch between the two once in a blue moon .

Re: Welcome to Koodo?

HALIMACS — Sun, 02 May 2021 13:26:13 GMT

Yup @barndoor

Porting helpline is staffed be TELUS employees wearing PM hats for porting issues to PM.

Re: Welcome to Koodo?

susellin — Mon, 05 Jul 2021 14:31:27 GMT

But it just happened for both myself and my husband today!

Re: Welcome to Koodo?

softech — Mon, 05 Jul 2021 14:36:17 GMT

Haha.. Welcome to Koodo as well? Monday, the Telus staff is still not waken up from the weekend.

Re: Welcome to Koodo?

susellin — Mon, 05 Jul 2021 14:48:23 GMT

So I don't need to be worried?

Re: Welcome to Koodo?

darlicious — Mon, 05 Jul 2021 15:23:26 GMT

@susellin

Do you have a pm sim card in your phone and pm showing as your network on your phone's screen? It's just a glitch....a weird rare one but a glitch nonetheless.