topic Re: Lost\Stolen Phone Transfer Account in Get Support

Lost\Stolen Phone Transfer Account

nekkidtruth — Tue, 04 Jan 2022 18:45:09 GMT

Hey folks,

My mother's phone was lost or stolen and I have an extra SIM card here that I can put into her old phone. My concern is, her account was just recently renewed and she doesn't want to lose her phone number.

What do I need to do here to keep things as they are, just moved to a new SIM card?

@Shazia_K help would be greatly appreciated!

Re: Lost\Stolen Phone Transfer Account

Samianauman — Fri, 05 May 2017 23:46:13 GMT

If you already have extra sim all you have to do login self serve and click change sim card your plan will change to new sim don't worry you won't she won't lose number or plan that's good that you have a extra new sim just transfer sim and she's good after that and sorry for your lost

Re: Lost\Stolen Phone Transfer Account

nekkidtruth — Fri, 05 May 2017 23:45:56 GMT

I actually just found that! Haha Thanks!

Re: Lost\Stolen Phone Transfer Account

imm1304 — Fri, 05 May 2017 23:49:20 GMT

Hey @nekkidtruth,

Sorry to hear about your mother's lost/stolen phone.

Its really easy to transfer her account to the spare sim you have as long as that sim has not been activated previously.

Sign into selfserve and click on "Plans and Add-ons" tab and then "Change sim".

Enter the new sim's serial number and update.

This will result in her account transferring to the new sim and the old sim will become useless. She will retain the same number as this simply moves her service to the new sim card.

Re: Lost\Stolen Phone Transfer Account

imm1304 — Fri, 05 May 2017 23:47:34 GMT

speedy @Samianauman beat me to it 😄

Glad to hear you figured it out @nekkidtruth

Cheers

Re: Lost\Stolen Phone Transfer Account

Samianauman — Fri, 05 May 2017 23:48:29 GMT

Lol I know right @imm1304

Re: Lost\Stolen Phone Transfer Account

will13am — Sat, 06 May 2017 01:42:58 GMT

If possible, it would be a good idea to do a remote reset to delete any personal stuff. I don't know if Public Mobile will do it, perhaps ask a moderator to blacklist the phone.

Re: Lost\Stolen Phone Transfer Account

will13am — Sat, 06 May 2017 01:55:53 GMT

@imm1304 wrote:
speedy @Samianauman beat me to it 😄

Glad to hear you figured it out @nekkidtruth
Cheers

This guy must have like 3 computers running side by side. Nothing gets by him.

Re: Lost\Stolen Phone Transfer Account

Samianauman — Sat, 06 May 2017 03:33:31 GMT

Lol you got that's right I have multiple computer and I hired peoples who look after my community account so help spread out quickly

Re: Lost\Stolen Phone Transfer Account

Someone_here — Sat, 06 May 2017 03:39:25 GMT

Definitively worth the $4-6 you'll get reward with!

Re: Lost\Stolen Phone Transfer Account

Samianauman — Sat, 06 May 2017 03:44:03 GMT

Agreed with @Someone_here
But I am not only looking for few dollars reward I like community forums its a good place to connect with new peoples and of course like helping other fellows as well