topic Re: Port request form issue in Get Support

Port request form issue

shaneknysh — Thu, 06 Jan 2022 06:56:40 GMT

I am trying to port a number from Telus to Public Mobile but when I fill in the form the rquired fields clear when I move to the next field

The fields for:

Old Service Provider Account Number

Old Service Provider Equipment Serial Number:

Old Service Provider Security PIN:

Luddite — Sat, 01 May 2021 20:35:18 GMT

@shaneknysh Try using your browser's private/incognito mode. Only provide the account number; don't bother with the other two.

Remember to leave your Telus SIM in your phone to respond to the SMS authorizing transfer. See: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

shaneknysh — Sat, 01 May 2021 20:38:21 GMT

I originally only tried account number but when it kept clearing out I tried the other options.

While I was typing the original post the moderators got the transfer completed.

I cleared cookies and cache and had the same issue. I will try private with the next transfer.

Shane

shaneknysh — Sat, 01 May 2021 21:04:51 GMT

The second transfer worked without errors.

I don't have any more numbers to transfer for further testing.

Shane