topic Re: Checking Data Usage in Get Support

Web / Data Usage View for Date Range

Hockey01 — Thu, 06 Jan 2022 06:56:35 GMT

Why can i still not view my data usage only in a month i have to go through 25 pages one by one adding up each line

how can i sort data only and have it add it up for a date range

Re: Checking Data Usage

Anonymous — Tue, 26 Jan 2021 23:57:22 GMT

@Hockey01 : The usage pages are kinda crappy but have you clicked the headings at the top of the columns?

Re: Checking Data Usage

Hockey01 — Tue, 26 Jan 2021 23:58:33 GMT

yes it sorts about 5 days only no way to sort only web or data mixes it all together through 25 pages

Re: Checking Data Usage

Anonymous — Wed, 27 Jan 2021 00:00:07 GMT

@Hockey01 : Then I guess all you can really do is copy/paste into a spreadsheet program where you can massage it however you like.

Re: Checking Data Usage

Hockey01 — Wed, 27 Jan 2021 00:02:48 GMT

i would if could view all 25 pages at once but not possible

Web / Data Usage View for Date Range

Hockey01 — Wed, 27 Jan 2021 00:12:28 GMT

Why can i still not view my data usage only in a month i have to go through 25 pages one by one adding up each line

how can i sort data only and have it add it up for a date range i select ?

Or is there a pdf bill that can be downloaded or viewed then i can at least see data

Re: Checking Data Usage

Anonymous — Wed, 27 Jan 2021 00:05:06 GMT

@Hockey01 : Yes I know. Page by painstaking page. Did I say it was crappy. 🙂

Re: Checking Data Usage

Hockey01 — Wed, 27 Jan 2021 00:05:22 GMT

so i have to use a calculator and count each day one by one didnt realize this was Windows 98

Re: Checking Data Usage

Anonymous — Wed, 27 Jan 2021 00:06:59 GMT

@Hockey01 : Well no...once you have it in a spreadsheet then you can do what you like with the data.

Re: Checking Data Usage

Hockey01 — Wed, 27 Jan 2021 00:08:54 GMT

is there any one to view a bill pdf for last few months and have that at least like a normal telus or koodo bill

Re: Web / Data Usage View for Date Range

darlicious — Wed, 27 Jan 2021 00:10:07 GMT

@Hockey01

Excellent question! I have yet to figure this out myself. But it can be done ....I just don't know how!

Re: Checking Data Usage

Anonymous — Wed, 27 Jan 2021 00:11:47 GMT

@Hockey01 : Apparently some people with businesses ask for something for tax purposes but it's still not like a bill per se seeing as how this place is pure prepaid. (not pay as you go or overage extra charges)

Re: Web / Data Usage View for Date Range

hTideGnow — Wed, 27 Jan 2021 00:16:07 GMT

good point.. they should have an export feature..

for now.. maybe just sort by Usage Type.. then just copy each page with data usage and paste to Excel.. troublesome.. i know..

Re: Web / Data Usage View for Date Range

Anonymous — Wed, 27 Jan 2021 00:26:30 GMT

I chose data range of Dec 1 to 31.

I selected and copied swiping over the columns of data on page 1.

I pasted into a spreadsheet program.

No other manipulation (other than deleting some phone numbers).

I'm a very low user. The phone is basically a portable internet access device to me these days. This is also my "dormant" account that wasn't on for all of Dec.

Re: Web / Data Usage View for Date Range

esjliv — Wed, 27 Jan 2021 00:25:50 GMT

@Hockey01 wrote:
Why can i still not view my data usage only in a month i have to go through 25 pages one by one adding up each line

how can i sort data only and have it add it up for a date range i select ?

Or is there a pdf bill that can be downloaded or viewed then i can at least see data

Hi @Hockey01 ,

One of the Un-Perks of Public Mobile, no statements or each billing usage summary.

I also have done what @Anonymous is showing, downloading pages of data, little by little, to capture what I could.

Time consuming, a pain - yes. But that is what you get for tier 3 service, and savings along with it, mind you!

Public Mobile moderators can provide statements, but you need to ask them for it when you need it and it takes time to receive it. Not the greatest way to get consumption, I get it. But it is what we have right now. Maybe a future EXPORT feature can be implemented - oh to dream!

If needed:

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot

2 - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

Re: Web / Data Usage View for Date Range

popping — Wed, 27 Jan 2021 00:40:07 GMT

@Hockey01 wrote:
Why can i still not view my data usage only in a month i have to go through 25 pages one by one adding up each line

how can i sort data only and have it add it up for a date range i select ?

Or is there a pdf bill that can be downloaded or viewed then i can at least see data

PM usage history page does not let us sort by "call type" column . But I have copy page by page and pasted to a spreadsheet. Then, use the spreadsheet sort function to sort the "call type" column by alphabetical order. Then, go to Web type to check on data usage. It is time consuming to cut and paste 25 pages of info.

Select the date range to get the usage history.

Click the Call Type column label 2x to move the Web entries to the top page without going to the last page.

Re: Web / Data Usage View for Date Range

Hockey01 — Wed, 27 Jan 2021 01:01:53 GMT

When i try doing the call type twice it just shows top 5 then switches to text messages notice how i have the whole month highlighted Dec 1 to Jan 1

Re: Web / Data Usage View for Date Range

esjliv — Wed, 27 Jan 2021 01:16:37 GMT

@Hockey01 wrote:
When i try doing the call type twice it just shows top 5 then switches to text messages notice how i have the whole month highlighted Dec 1 to Jan 1

@Hockey01 - finicky YES.

Try a shorter time period, like one week.

Copy and paste the pages into excel then filter it that way.

Also note - if you are looking for data usage wait a full 24 hours for the history to capture accurate usage in this detailed area.