topic Re: Obtain a refund in Get Support

Obtain a refund

gratan — Thu, 06 Jan 2022 06:56:18 GMT

I have changed my plan from 15 dollars to 25 dollars.

Now, I m being charged 15 dollars and 25 dollars on my credit card.

Can you please expalain and give me the refund for 15 dollars.

Thank you,

Re: Obtain a refund

kb_mv — Tue, 26 Jan 2021 16:45:53 GMT

@gratan wrote:
I have changed my plan from 15 dollars to 25 dollars.
Now, I m being charged 15 dollars and 25 dollars on my credit card.
Can you please expalain and give me the refund for 15 dollars.
Thank you,

@gratan When was you plan renewal date? When did you change plans? Did you choose to change now or change at next renewal?

Re: Obtain a refund

gratan — Tue, 26 Jan 2021 16:47:29 GMT

Hey, I actually changed my plan last month and had made the payment. But still am being charged 15 dollars this month. I chose to change now

Re: Obtain a refund

Dunkman — Tue, 26 Jan 2021 16:49:11 GMT

Re: Obtain a refund

LurganIeUk — Tue, 26 Jan 2021 16:52:33 GMT

When you changed did you not take the option for it to change at the beginning of your next cycle? If you made the change, say a day after, your cycle you would be charged $15 and $25. The plans are P R E P A I D. So the change initiated a new charge.

Re: Obtain a refund

Anonymous — Tue, 26 Jan 2021 16:56:55 GMT

@gratan : Doing a change now starts a whole new term and you pay for it all up front. There's no pro-rating here. You won't get credit for the unused part of the old $15 plan.

Re: Obtain a refund

Dunkman — Tue, 26 Jan 2021 17:00:42 GMT

Re: Obtain a refund

gratan — Tue, 26 Jan 2021 17:01:44 GMT

" @gratan : Doing a change now starts a whole new term and you pay for it all up front. There's no pro-rating here. You won't get credit for the unused part of the old $15 plan."

What do you mean by pro-rating

I am not quite understanding if I clearly made the change to my plan in December why am i being randomly charged in January.

Can you please tell me how to cancel my service for the future?

Re: Obtain a refund

darlicious — Tue, 26 Jan 2021 17:02:28 GMT

@Dunkman

Can you do a thread split and edit some personal info? Please and thank you.

Re: Obtain a refund

Anonymous — Tue, 26 Jan 2021 17:04:48 GMT

@gratan : Pro-rating is when the provider calculates the amount of days on both sides of a change of the paid term.

Maybe you could post a screen shot of your Payment history from here...not the payment card.

You can "cancel" simply by not paying or transferring your number out to another provider.

Re: Obtain a refund

Dunkman — Tue, 26 Jan 2021 17:10:24 GMT