topic Re: Problems - reweards in Get Support

Problems - reweards

sotouz — Thu, 06 Jan 2022 06:56:14 GMT

Hi,

My friend registered with Public Mobile and I gave her my code. It didn't work because she didn't receive the 10$ discount and I didn't receive either the 1$ discount on my bill. Is there something I can do that we can both get the discount? Thank you

Re: Problems - reweards

Anonymous — Tue, 26 Jan 2021 15:58:44 GMT

@sotouz : The friend will need to ask the moderators to apply it. Or if you know all of their account particulars then you could on their behalf.

Edit: next post \/ much better.

Re: Problems - reweards

kb_mv — Tue, 26 Jan 2021 15:56:16 GMT

@sotouz wrote:
Hi,
My friend registered with Public Mobile and I gave her my code. It didn't work because she didn't receive the 10$ discount and I didn't receive either the 1$ discount on my bill. Is there something I can do that we can both get the discount? Thank you

@sotouz To add to the reply by @Anonymous , It takes about 72 hours to show up on your friends account. Yours will show up under the Rewards section, not actually in "Available Funds"

Re: Problems - reweards

Triguy — Tue, 26 Jan 2021 16:00:47 GMT

Have your friend contact a moderator.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Problems - reweards

sotouz — Tue, 26 Jan 2021 16:05:37 GMT

Thank you!

Re: Problems - reweards

ngoduc17 — Tue, 26 Jan 2021 18:37:14 GMT

@sotouz Pls wait at least 72 hours. I joined public Mobi yesterday and then today I got it! Good luck