topic Re: Transferring or Changing your Phone Number in Get Support

Re: Transferring or Changing your Phone Number

eh48 — Thu, 06 Jan 2022 06:55:59 GMT

What about if you're porting in a landline number? Those things can't receive SMS so how do I get this coveted sms authorization? I've been trying my hardest to port in a Rogers Home Phone number to PM but Telus called and said they received no authorization response from me... maybe because landlines can't receive texts? What do we do in this situation?!

Re: Transferring or Changing your Phone Number

computergeek541 — Fri, 30 Apr 2021 20:57:33 GMT

@eh48 wrote:
What about if you're porting in a landline number? Those things can't receive SMS so how do I get this coveted sms authorization? I've been trying my hardest to port in a Rogers Home Phone number to PM but Telus called and said they received no authorization response from me... maybe because landlines can't receive texts? What do we do in this situation?!

The reply to the text message security feature only applies when porting a cellular number. The form to fill out for poring in a landline is a little different, but generally, all this is needed is for you to fill it out.

Re: Transferring or Changing your Phone Number

darlicious — Fri, 30 Apr 2021 22:19:04 GMT

@eh48

Try calling Rogers and verbally authorizing the port.

Re: Transferring or Changing your Phone Number

eh48 — Sat, 01 May 2021 00:41:19 GMT

I did. Rogers says there was no port request from PM. So I contacted PM and they said they did the port correctly and that there's nothing wrong.

One of these companies is wrong. And until someone owns up, I'm stuck in limbo between 2 carriers.

Re: Transferring or Changing your Phone Number

Dunkman — Sat, 01 May 2021 00:51:29 GMT

@eh48 wrote:
I did. Rogers says there was no port request from PM. So I contacted PM and they said they did the port correctly and that there's nothing wrong.

One of these companies is wrong. And until someone owns up, I'm stuck in limbo between 2 carriers.

@eh48

Did you contact the Telus porting team? I will private message you the phone number (only used for porting issues). PM/Telus likely needs to resubmit the porting request.

I will also start your own thread.

Re: Transferring or Changing your Phone Number

darlicious — Sat, 01 May 2021 00:51:41 GMT

@eh48

Have you talked to the telus porting department yet? I can private message you the number if need be.....and rogers being well rogers could be the sticking point.