topic Re: Mobile Data not working in Get Support

Mobile Data not working

Anderson1989 — Thu, 06 Jan 2022 06:55:34 GMT

I have my mobile data activated, when i choose an app to allow data to it once i close the settings icon it grays out that app again. Anyone else experiencing this issue?

Re: Mobile Data not working

Anonymous — Thu, 29 Apr 2021 14:48:45 GMT

@Anderson1989 : Can you otherwise browse the internet? Or send/receive MMS picture messages?

Re: Mobile Data not working

will13am — Thu, 29 Apr 2021 14:49:39 GMT

Mobile data is working for me. I suggest checking the account to make sure that data has not been used up. Also worthwhile to check that the APN settings are correct.

Re: Mobile Data not working

benfatto — Thu, 29 Apr 2021 15:57:11 GMT

@Anderson1989 For more specific ideas, tell us make/model of your phone.
Review this checklist: https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Data-not-working/m-p/492467/highlight/true#M38904

Re: Mobile Data not working

esjliv — Thu, 29 Apr 2021 23:22:43 GMT

@Anderson1989 wrote:
I have my mobile data activated, when i choose an app to allow data to it once i close the settings icon it grays out that app again. Anyone else experiencing this issue?

@Anderson1989 are you a new customer to Public Mobile?

Try one or more of the below:

*turn off your phone, leave off for a minutes, then reboot
*Ensure you have the latest software installed on your phone.
*removing your SIM for a few minutes, then reinserting it
*go into airplane mode for a few minutes, then going back to regular mode
*reset network settings
*APN help article: https://www.publicmobile.ca/en/bc/get-help/articles?q=apn

Re: Mobile Data not working

HALIMACS — Thu, 29 Apr 2021 23:33:23 GMT

@Anderson1989 wrote:
I have my mobile data activated, when i choose an app to allow data to it once i close the settings icon it grays out that app again. Anyone else experiencing this issue?

@Anderson1989

It seems as if perhaps a more general setting may be overriding the app-specific setting to enable browsing via mobile data.

Check to see if you have a general setting which restricts all apps to be used ONLY while using Wi-Fi.

Try toggling that OFF, and see if there is then the ability to selectively allow each app preference to be set for mobile data use vs Wi-Fi only use.

Re: Mobile Data not working

crajibkumar — Sun, 02 May 2021 12:03:51 GMT

Hello, I have bought a Moto g Power lite and my mobile data is not working in this phone. I had a Samsung galaxy previously and the mobile date was working fine on that. I have public mobile and I have 1GB data in my plan.

Re: Mobile Data not working

HALIMACS — Sun, 02 May 2021 12:22:30 GMT

@crajibkumar wrote:
Hello, I have bought a Moto g Power lite and my mobile data is not working in this phone. I had a Samsung galaxy previously and the mobile date was working fine on that. I have public mobile and I have 1GB data in my plan.

Yes, @crajibkumar , it should work fine on the PM network. You have data toggled "ON", correct? Try manually selecting 3G vs LTE in settings to see if that makes difference.

Here's the phone specs showing compatibility for Moto G Power lite:

Re: Mobile Data not working

lmkwan — Thu, 20 May 2021 22:03:43 GMT

Do you have a VPN on your phone? If so, make sure the cellular data is turned on in your VPN app under the settings menu