topic Re: Why can't I send photo text messages? in Get Support

Why can't I send photo text messages?

ShadowCK — Tue, 04 Jan 2022 18:45:02 GMT

I can't send photo text messages. I called Public mobile and they had me download GOSMSPro or something like that... it was fine for a while...then even that app made my regular texts screw up. I deleted that app. I never was notified about messages at all. I just want to be able to send the messages normally as I was able to before. I have unlimited text and picture messaging.

If anyone can help me, I'd appreciate it.

Thanks

Re: Why can't I send photo text messages?

Cyber — Sun, 05 Jul 2015 15:58:49 GMT

@ShadowCK,

You need to activate your Mobile Data and configure your APN to be able to send pictures (MMS) and use DATA.

Do you have an iPhone or Android phone ?

Android APN step-by-step configuration :

Step 1

Android

Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)

Click here for Android APN Screen Shot

Step 2

You will need to input the following information :

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,supl,mms,dun

Step 3

Select Save/Done. Select Public Mobile to connect to the Public Mobile network.

Re: Why can't I send photo text messages?

ShadowCK — Sun, 05 Jul 2015 16:04:46 GMT

Hello. I did all that. It's all set.... I don't know what else to do. My phone is a Samsung (Android) model SGH-T599 Android version 4.1.2

Re: Why can't I send photo text messages?

Deebaby7474 — Sun, 05 Jul 2015 16:05:55 GMT

I'm having same problem if u figure it out please let me no

Re: Why can't I send photo text messages?

chukdefatey — Sun, 05 Jul 2015 18:21:28 GMT

^Both of you need someone who is knowledgeable to look into this issue because this issue is not on PublicMobile end.

Re: Why can't I send photo text messages?

Deebaby7474 — Wed, 08 Jul 2015 20:31:41 GMT

I had to factory set my phone then put apn its all working now

Re: Why can't I send photo text messages?

erikdaviking — Fri, 31 May 2019 20:18:16 GMT

Can you post instructions for iphone?

Re: Why can't I send photo text messages?

Anonymous — Fri, 31 May 2019 20:49:58 GMT

@erikdaviking wrote:
Can you post instructions for iphone?

This is the reference for all things Apple and data. MMS or "photo text messages" need data mode to be on and proper APN settings.

Re: Why can't I send photo text messages?

sunflowershine — Fri, 31 May 2019 20:59:43 GMT

@ShadowCK As long as you have wifi or data on, you are able to receive or send MMS.

Re: Why can't I send photo text messages?

geopublic — Fri, 31 May 2019 21:07:22 GMT

@erikdaviking wrote:
Can you post instructions for iphone?

@erikdaviking What model of iPhone do you have?

Re: Why can't I send photo text messages?

Lesliegallant30 — Fri, 31 May 2019 21:08:48 GMT

I also need help

Re: Why can't I send photo text messages?

GinYVR — Fri, 31 May 2019 22:14:21 GMT

Hi @Lesliegallant30 You would want to start a new thread.. what kind of help are you looking for?

Re: Why can't I send photo text messages?

erikdaviking — Fri, 31 May 2019 22:25:37 GMT

Hi,

I can send photo text messages when I have data turned on, but when I turn data off (and am connected to wi-fi) the photo messages do not send.

Cheers, Eric

Re: Why can't I send photo text messages?

GinYVR — Fri, 31 May 2019 22:28:02 GMT

@erikdavikingBecause photo messages ie MMS requires data.

Re: Why can't I send photo text messages?

geopublic — Fri, 31 May 2019 22:32:30 GMT

@erikdaviking wrote:
Hi,

I can send photo text messages when I have data turned on, but when I turn data off (and am connected to wi-fi) the photo messages do not send.

Cheers, Eric

@erikdaviking Even though MMS does not use data you need to enable data on your phone for MMS to work.

Re: Why can't I send photo text messages?

erikdaviking — Fri, 31 May 2019 22:44:29 GMT

OK, thanks.