topic Re: Service issue with texts in Get Support

Service issue with texts

kenholman007 — Thu, 06 Jan 2022 06:55:06 GMT

Can I ask, what I think may be, a simple question? My wife has a plan with no data. She is unable to receive texts until she is within wifi range. Is this a setting on her iPhone or does she need data for texts to come through in real time? Thanks Ken Holman

Re: Service issue with texts

kb_mv — Sat, 23 Jan 2021 23:12:31 GMT

@kenholman007 wrote:
Can I ask, what I think may be, a simple question? My wife has a plan with no data. She is unable to receive texts until she is within wifi range. Is this a setting on her iPhone or does she need data for texts to come through in real time? Thanks Ken Holman

@kenholman007 She doesn't need data but she DOES need to have data turned on to send and receive MMS. For iMessage you need either data or wifi or go into settings and select send as SMS (I think its called)

Re: Service issue with texts

gail709 — Sat, 23 Jan 2021 23:11:41 GMT

There is a problem with her APN settings.

Re: Service issue with texts

Triguy — Sat, 23 Jan 2021 23:12:05 GMT

Most iPhone users have iMessage enabled, but may have turned off SMS support.

Open the Settings app and go to “Message”
Locate the switch for “Send as SMS” and turn this to the ON position (if send as SMS is already on, try turning it off for about 10 seconds and then turn it back on again)
Return to Messages and try sending the text message again

Re: Service issue with texts

kenholman007 — Sat, 23 Jan 2021 23:46:26 GMT

How do we correct the APN settings?

Re: Service issue with texts

esjliv — Sun, 24 Jan 2021 23:39:11 GMT

@kenholman007 wrote:
Can I ask, what I think may be, a simple question? My wife has a plan with no data. She is unable to receive texts until she is within wifi range. Is this a setting on her iPhone or does she need data for texts to come through in real time? Thanks xxxxx

Hello @kenholman007 ,

Ensure DATA is enabled
Ensure SMS is enabled
Ensure MMS is enabled
Turn OFF imessage
ensure updated with latest IOS version

Does it work now?

Try one or more of the below:

*turn off your phone, leave off for at least 3 minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reboot your phone again

Re: Service issue with texts

Dunkman — Sat, 23 Jan 2021 23:51:45 GMT

@kenholman007 wrote:
How do we correct the APN settings?

@kenholman007

It should not be an APN setting issue. newer iPhones usually don't need APN settings adjusted. It is automatic.

iMessage actually requires data. Follow Triguy's recommendations above. Turn on SMS texts. Or, you can turn off iMessage and just use SMS/MMS texts.

Re: Service issue with texts

dlambro — Sun, 24 Jan 2021 00:13:30 GMT

In order to use iMessages you need an active data connection, either WiFi or cellular.

MMS messages do not require data, its part of your text messaging plan. Make sure MMS Messaging is turned on under Setting, Messages.

Re: Service issue with texts

hairbag1 — Sun, 24 Jan 2021 00:17:05 GMT

@kenholman007 wrote:
Can I ask, what I think may be, a simple question? My wife has a plan with no data. She is unable to receive texts until she is within wifi range. Is this a setting on her iPhone or does she need data for texts to come through in real time? Thanks XXX XXXXXX

Just ensure that data is enabled as previously suggested. You need iMessage enabled to send / receive iMessages.

APN shouldn't need tweaking...unless it's a iphone 4 or less.

Keep us posted.

Re: Service issue with texts

kenholman007 — Sun, 24 Jan 2021 01:10:43 GMT

Data enabled. "Send as SMS" also enabled. Still unable to receive texts unless using wifi.

Re: Service issue with texts

Anonymous — Sun, 24 Jan 2021 01:24:21 GMT

I'm no Apple guy but isn't there something about logging out of iMessages and then back in.

Or, is this from one person or everybody?

I think there's also something about de-registering and re-registering too. But I know little about all that.

Bloody Apple. Gotta do things their own stupid way.

Re: Service issue with texts

dlambro — Sun, 24 Jan 2021 01:25:37 GMT

For an iPhone device: If connected to WiFi, group text and picture/video messages can only be sent to other Apple devices (iPhone, iPad, Mac, etc.) using iMessage. If you do not have cellular data and are not connected to WiFi, and have iMessage turned on, normal text messages will not be able to send or receive. So you need to be on Wifi to send/receive iMessages, and to send/receive normal text messages using MMS Messaging. If you do not have WiFi, or not in WiFi range, then MMS Messaging will not work as long as iMessage is turned on under the phone's Settings. So you need to pick and choose here, send MMS Messages only (no data/wifi needed) OR send iMessages using WiFi. You can't do both without WiFi.

Re: Service issue with texts

kenholman007 — Sun, 24 Jan 2021 02:54:51 GMT

Thanks for everyone's help. Unfortunately after trying all the suggestions we can't get it to work.

Re: Service issue with texts

Dunkman — Sun, 24 Jan 2021 03:00:08 GMT

@kenholman007

I found this article. Not sure whether this will help.

Part 1:
imessage can sent to/from Apple ID or a phone number. To do what you described you should be using your phone number, not your Apple ID.

Go to Settings> Messages> Send & Receive

Your settings should be:

Can be reached by imessage at: Phone Number
Start new conversations from: Phone Number

Part 2:
Turn on Send as SMS

Go to Settings> Messages

Explanation:
If you're sending/receiving imessages to/from your apple ID, and not a phone number, you can't send as SMS.
Also, the phone number used here is taken from Settings>Phone>My Number. If you changed your phone number, sometimes this section doesn't populate your new number, and would then still send imessages from your old number. Same thing goes for FaceTime.

*Edit - it's an Apple ID issue, not a provider issue*

Turn cellular data and roaming ON. That will allow MMS messaging to non-iphones. There will be no data charges.

Turn Messages & Facetime OFF, and back ON in 5 minutes. This will force a reset ov Apple serviers to your new phone.

Correct setup for messaging: Settings >> Messages >> iMessage ON, Send as SMS ON, MMS ON >> Send & Receive should show your phone # and Apple ID email.

Re: Service issue with texts

kenholman007 — Sun, 24 Jan 2021 16:53:08 GMT

We made all the recommended settings but still unable to get texts through without wifi. Thank you for your efforts. We've given up - it's just too frustrating!

Re: Service issue with texts

Dunkman — Sun, 24 Jan 2021 17:01:59 GMT

@kenholman007

That is frustrating.

I will tag @CalgaryBen , apple expert on this forum. Not sure if he is around these days.

Might want to consider getting the $15 plan with 250 mb of data each month. Unlimited texts, incoming Canada minutes and 100 outgoing minutes.

A few things to consider:

updating IOS on phone

network reset of phone (will erase wifi settings, etc)

Re: Service issue with texts

Anonymous — Sun, 24 Jan 2021 17:01:59 GMT

Is this from any and all senders? Or just some?

Maybe it is an account provisioning thing. Two things to try:

1. log in to self-serve, Plans & Add-ons, Lost/stolen - Suspend. Log out. Wait a couple few minutes. Log back in and same place click Resume. Restart phone.

2. Manually add $1 from the pre-registered payment card (assuming you're on autopay). When successful, restart phone.

Re: Service issue with texts

darlicious — Sun, 24 Jan 2021 17:23:33 GMT

@kenholman007

What model of iPhone is your wife using? Maybe @LurganIeUk can offer some advice as well. Maybe her model is having an issue. You can try toggling airplane mode on/off in case she has a poor connection.

Have you messaged the moderators? If her sim needs reprovisioning you will need them to do it properly. You could also try removing the sim card for a few minutes and see if that helps.

Re: Service issue with texts

kenholman007 — Sun, 24 Jan 2021 19:06:50 GMT

Thanks again to everyone for their help in trying to resolve this. My wife is using an iPhone 5S. I have changed plans to include data - hoping that will work. I did send a note to the Moderators but didn't receive a reply.

Re: Service issue with texts

Anonymous — Sun, 24 Jan 2021 19:29:40 GMT

That'll give you the ability to use iMessage over cell data like you do with wifi. It'll consume your data. MMS will not and doesn't even need data other than merely being on.

It doesn't fix the issue you're having.

What plan was it on by the way?

Would like to hear results of other ideas that have been bandied about in this thread.