topic Re: lost stolen phone in Get Support

lost stolen phone

terrybev — Thu, 06 Jan 2022 06:54:48 GMT

What are the steps to do when you lose your phone? I would like to try to keep the same phone number

Re: lost stolen phone

Anonymous — Sat, 23 Jan 2021 05:29:54 GMT

@terrybev wrote:
What are the steps to do when you lose your phone? I would like to try to keep the same phone number

Log in to your self-serve and use the Lost/stolen function to Suspend your service. Acquire a SIM somewhere and then use the Change SIM function and switch over to it. Then back to the Lost/stolen function to Resume your service.

Re: lost stolen phone

Jb456 — Sat, 23 Jan 2021 05:39:30 GMT

@terrybev

Log into account.

Click Plans and add-ons.

Click Lost/stolen.

Mark account as stolen. Which will block the sim card.

Buy a brand new sim card. DO NOT ACTIVATE IT!..

Log into a d resume your account. Then go an click "change sim card" . Green Arrow on picture below.

Enter new sim card number.

Put sim card in new phone and you're good to go with same number.

Re: lost stolen phone

Anonymous — Sat, 23 Jan 2021 05:32:58 GMT

@Jb456 : There's no marking stolen or found. It's Suspend then Resume.

Re: lost stolen phone

Jb456 — Sat, 23 Jan 2021 05:39:53 GMT

@Anonymous Merci Beaucoup. I fixed.

Re: lost stolen phone

terrybev — Sat, 23 Jan 2021 06:16:17 GMT

thank you, I will try this tomorrow

Re: lost stolen phone

Anonymous — Sat, 23 Jan 2021 06:35:35 GMT

@terrybev wrote:
thank you, I will try this tomorrow

I would certainly recommend Suspending sooner than later. Never know what shenanigans the thief might get up to.

Re: lost stolen phone

mm80 — Sat, 23 Jan 2021 07:09:51 GMT

@Anonymous wrote:
@terrybev wrote:
thank you, I will try this tomorrow
I would certainly recommend Suspending sooner than later. Never know what shenanigans the thief might get up to.

Whoever has the phone could pretend to be the OP but that's easy by spoofing. @terrybev If it's an iPhone or Android phone, it can be remote wiped and locked from use. I hope you have no private info on an unencrypted memory card.

Re: lost stolen phone

terrybev — Sat, 23 Jan 2021 21:41:45 GMT

yes I cancelled my service right away, thank goodness I don't do much on my phone. I mostly just use it for making calls

Re: lost stolen phone

terrybev — Sun, 24 Jan 2021 03:29:06 GMT

Thank you for such quick responses. My phone is up and running again. I appreciate all the help

Re: lost stolen phone

Jb456 — Sun, 24 Jan 2021 03:39:57 GMT

@terrybev Happy to hear the issue has been resolved. Have a great weekend and stay safe!