topic Re: Question about US roaming 8 dollar addon in Get Support

Question about US roaming 8 dollar addon

guestwilliam — Thu, 06 Jan 2022 06:54:47 GMT

Hi,

I have the 15 dollar province-wide plan. While I'm in Ontario, am I able to initiate a call with a person in the US if he has the US roaming unlimited calling add-on? Or is he only able to initiate the call?

Thanks,

William

Re: Question about US roaming 8 dollar addon

guestwilliam — Tue, 27 Apr 2021 16:36:02 GMT

We both have Toronto numbers BTW

Re: Question about US roaming 8 dollar addon

Triguy — Tue, 27 Apr 2021 16:54:10 GMT

You would need the $15 US calling add-on.

1000 U.S. Long Distance Minutes - $15

Calls made to numbers starting with the following six digit combinations are not included in US calling from Canada and will not be completed when dialled: 712-432, 605-562, 641-552, 605-475, 605-477, 712-775, 559-726.

The Us roaming add-on would only allow calls to Canada, US, and it territories while roaming in the US.

https://www.publicmobile.ca/en/on/get-help/articles/long-distance-and-us-roaming-add-ons

Re: Question about US roaming 8 dollar addon

Anonymous — Tue, 27 Apr 2021 16:45:02 GMT

@guestwilliam : You can call that number during the 10 days of the roaming add-on.

Re: Question about US roaming 8 dollar addon

kselmak — Tue, 27 Apr 2021 16:58:43 GMT

If he had roaming add-on he can make and receive calls, you should not have any problems calling him and as he has local number to you, you do not need any addons. You dont need to know where the phones you are calling actually are, as long as the numbers are from the province that you are currently in. So if you are in Ontario he is local to you.

Btw i suggest you upgrade to the new (but actually old) Canada wide plan for the same money

Re: Question about US roaming 8 dollar addon

srlawren — Tue, 27 Apr 2021 17:01:51 GMT

@Anonymous @Triguy you both missed the detail that @guestwilliam is remaining in Ontario and calling a another customer whom will be travelling in the US. @guestwilliam please note that @kselmak has given you the correct response to your question: you will not need anything beyond your normal plan to initiate calls to or receive calls from the person that's in the US.

Re: Question about US roaming 8 dollar addon

Anonymous — Tue, 27 Apr 2021 17:04:26 GMT

@srlawren : I did not miss that detail. I could have been clearer but the statement is correct.

Re: Question about US roaming 8 dollar addon

Triguy — Tue, 27 Apr 2021 17:08:20 GMT

@srlawren Read the second part of my answer stated the US roaming add-on would allows calls to Canada.

Re: Question about US roaming 8 dollar addon

darlicious — Tue, 27 Apr 2021 18:37:58 GMT

@guestwilliam

As suggested above you should change your plan to newly returned $15/canada wide calling plan by scheduling a change on your next renewal. By doing this it will seamlessly update your plan and your 100 outgoing minutes will be Canada wide calling minutes rather than limited to province wide.

Keep in mind if you call your friend it will start consuming your outgoing minutes so you may want to call or text them and ask them to call you as their roaming minutes are unlimited. Adding the $5/500 min canada wide calling add on is a great addition to the $15 plan. It will ensure that you don't get cut off in the middle of a call if you run out of your plan's outgoing minutes. Its a one time purchase and they will roll over every 30 days until completely consumed. Be sure to add $5 to your account balance before choosing and submitting your add on purchase.

Re: Question about US roaming 8 dollar addon

Spudster — Tue, 27 Apr 2021 19:41:32 GMT

@guestwilliam

Okay, there have been quite a number of answers to your question. And it is a good one.

If you are in Canada trying to call someone from/in the US, you will need a US long-distance add-on. (as far as I know...)

If you are trying to talk with someone who is currently within the US (and from Canada and they have a US roaming add-on) they can call you in Canada as part of their add on while they are in the US.

Re: Question about US roaming 8 dollar addon

srlawren — Tue, 27 Apr 2021 20:59:40 GMT

@Triguy wrote:
@srlawren Read the second part of my answer stated the US roaming add-on would allows calls to Canada.

@Triguy I just re-read your original reply again and it's still missing the mark. OP is in their home province, and calling a number from their province. They do not need any add-ons to do that. They were not asking how the travelling party would reach them.

Re: Question about US roaming 8 dollar addon

Spudster — Tue, 27 Apr 2021 22:39:26 GMT

@guestwilliam

Do us a favor, and please post the results:

While your acquaintance is in the US, you call them from Ontario and let us know if you can reach them? (if you can't, don't worry, it won't cost you anything for trying - the call just won't go through)
Ask your acquaintance to call you while they're in the US, and you're in Ontario. If they have the US talk roaming add-on, they should be able to call you.

Report back you findings, please and thank you.