topic Re: Picture messaging in Get Support

Picture messaging

Kristagray — Thu, 06 Jan 2022 06:54:28 GMT

My picture messaging is not working. I am new to Public mobile as of today. I've tried sending a picture through text and it will not work.

My number is all transfered over now and that seems to be the only thing not working as of right now.

Re: Picture messaging

Spudster — Mon, 26 Apr 2021 19:59:30 GMT

@Kristagray

Make sure Mobile Data is toggled 'ON' in your phone's connections settings.

Then, you will be able to send and receive MMS messages.

You may also want to turn off any Chat or iMessage settings which may be in place (whether using Android or iPhone) - those tend to create some issues of SMS being hit or miss with some users when in or out of Wi-Fi zones.

Welcome to Public Mobile!!!

Re: Picture messaging

Kristagray — Mon, 26 Apr 2021 20:00:36 GMT

I am in a wifi connection area. I have no idea what a toggled is

Re: Picture messaging

dabr — Mon, 26 Apr 2021 20:04:31 GMT

@Kristagray wrote:
I am in a wifi connection area. I have no idea what a toggled is

@Kristagray You need your data enabled (on) to send and receive MMS. Edit: Also you'll need to have the correct APN settings on your phone.

Re: Picture messaging

Kristagray — Mon, 26 Apr 2021 20:04:12 GMT

Even in a wifi area ?

Re: Picture messaging

RosieR — Mon, 26 Apr 2021 20:05:40 GMT

@Kristagray wrote:
My picture messaging is not working. I am new to Public mobile as of today. I've tried sending a picture through text and it will not work.
My number is all transfered over now and that seems to be the only thing not working as of right now.

Hi @Kristagray Welcome to Public Mobile!

Check out these 3 easy steps.

Step 1: Restart your device

Step 2: Make sure you have data service enabled and your device “data is turned ON”

Step 3: Check your device settings

Please keep us posted

RosieR

Re: Picture messaging

Kristagray — Mon, 26 Apr 2021 20:05:27 GMT

Thank you. I am going to try this now. Thank you

Re: Picture messaging

esjliv — Mon, 26 Apr 2021 20:30:12 GMT

@Kristagray wrote:
Even in a wifi area ?

@Kristagray yes, even in wifi areas.

No worries though, sending and receiving MMS texts will not use up your Data allotment.

So simply enable your Data each time you want to send or receive MMS texts.

Ensure the MMS setting is enabled as well.

Re: Picture messaging

darlicious — Mon, 26 Apr 2021 20:40:35 GMT

@Kristagray

MMS texts do not send over wifi you must have your data enabled (on) in order to send or recieve MMS. If you are on a low data plan you can keep your data off until you recieve or want to send a MMS text. Turning your data on will allow you to download the incoming MMS or send the outgoing MMS.