topic Re: Motorola phone in Get Support

Motorola phone

mike112 — Thu, 06 Jan 2022 06:54:21 GMT

I just received a new SIm card for my new Motorola Phone and can't open the tray to install the Sim card

Re: Motorola phone

darlicious — Mon, 26 Apr 2021 17:08:01 GMT

@mike112

What's the model of your phone? Did it not come with sim tray pin?

Re: Motorola phone

dabr — Mon, 26 Apr 2021 17:10:05 GMT

@mike112 wrote:
I just received a new SIm card for my new Motorola Phone and can't open the tray to install the Sim card

@mike112 Some phones have a small pinhole that can be opened with the end of paperclip.

Re: Motorola phone

mike112 — Mon, 26 Apr 2021 17:25:27 GMT

I have tried a paper clip and safety pin as well as a small needle and it still won't open

Re: Motorola phone

darlicious — Mon, 26 Apr 2021 17:26:25 GMT

@mike112

This is a moto g7+ the sim tray is at the top right edge of the phone. The sim tray pin is placed above the hole of where you should insert it.....

Re: Motorola phone

mike112 — Mon, 26 Apr 2021 17:26:53 GMT

Motorola g fast and no tray pin

Re: Motorola phone

darlicious — Mon, 26 Apr 2021 17:28:07 GMT

@mike112

Its definetly the sim card tray and not the microphone?

Re: Motorola phone

Triguy — Mon, 26 Apr 2021 17:30:57 GMT

Here are instructions with a diagram.

https://support.motorola.com/us/en/solution/MS151308

Re: Motorola phone

gpixel — Mon, 26 Apr 2021 17:33:26 GMT

@mike112 use a sewing thread needle. it needs to be long and narrow to release the tray. it should feel like pressing a button

Re: Motorola phone

mike112 — Mon, 26 Apr 2021 17:31:58 GMT

Yes. When I turn the phone on it shows the tray on the left side of the face and there is a pin hole but I can't get it to open. It should just pop out but doesn't

Re: Motorola phone

darlicious — Mon, 26 Apr 2021 17:33:47 GMT

@mike112

Sometimes you have to push a little harder than you think you should.

Re: Motorola phone

mike112 — Mon, 26 Apr 2021 17:40:41 GMT

Thanks for all the good suggestions but I think there may be a problem with the release for the tray

Re: Motorola phone

gpixel — Mon, 26 Apr 2021 17:42:53 GMT

@mike112

that's possible

maybe purchase a phone from amazon.ca instead of public mobile

Re: Motorola phone

Anonymous — Mon, 26 Apr 2021 17:48:41 GMT

@mike112 : I liken it to being like the manual cd tray opener. Push in the tool until it hits something. Then press that little bit harder to pop out the tray. Hopefully it's the only thing that looks like it could be a tray.

Re: Motorola phone

AE_Collector — Mon, 26 Apr 2021 18:56:23 GMT

New SIM card for New Phone.... are you just activating service with Public Mobile or existing customer getting a new phone? If you get the SIM card tray open you would just move your existing SIM card to the new phone. They send a new card with phones purchased from PM but you don’t necessarily need it. Can use it to help get yourself a referral in the future if you don’t activate it.

AE_Collector

Re: Motorola phone

Spudster — Mon, 26 Apr 2021 19:24:44 GMT

@mike112

Take it to a Koodo or Telus store - they'll be able to pop it open

See this, @mike112

https://support.motorola.com/us/en/solution/MS151308

Re: Motorola phone

RosieR — Mon, 26 Apr 2021 19:53:46 GMT

Hi @mike112 I find that Best Buy sales people are the best to give help. They are not on commission so the sales people are just standing around ready to help customers. I always go there for help and they had been so very helpful to me. Of course, I'm old and frail and most people want to help granny. 🤣

Have a wonderful day

RosieR

Re: Motorola phone

mike112 — Sat, 01 May 2021 13:59:49 GMT

Thanks for all the suggestions.. Luckily I have a friend who has a proper pin to open it. My phone didn't come with one and after trying a paper clip, a sewing needle, the "official" pin was the only thing that worked! I just wish that my phone had come with the "official" pin, which would have saved a lot of aggravation.