topic Re: Unable to receive/send messaging in Get Support

Unable to receive/send messaging

Swqeng — Thu, 06 Jan 2022 06:54:16 GMT

I am unable to send or receive pictures on my messaging.

Re: Unable to receive/send messaging

kb_mv — Fri, 22 Jan 2021 14:15:12 GMT

@Swqeng wrote:
I am unable to send or receive pictures on my messaging.

@Swqeng Make sure your mobile data is turned on. It is required to send / receive MMS (pictures). They do NOT count towards your data limits.

Re: Unable to receive/send messaging

RosieR — Fri, 22 Jan 2021 14:28:06 GMT

@kb_mv wrote:
@Swqeng wrote:
I am unable to send or receive pictures on my messaging.
@Swqeng Make sure your mobile data is turned on. It is required to send / receive MMS (pictures). They do NOT count towards your data limits.

Hi @Swqeng in addition to what @kb_mv has suggested above ^^^^

-- Restart your device --

Most messaging issues can be fixed by simply restarting your phone. Similar to restarting a computer, a restart helps clear minor glitches often resolving various issues. So simply turning your phone off and on again may solve many issues. Also, if your device has a removable battery, remove the battery and put it back in before turning your phone on again.

I hope this helps.

Stay safe and Happy New Year

RosieR

Re: Unable to receive/send messaging

Swqeng — Fri, 22 Jan 2021 14:37:50 GMT

Tried them all still didn't solve the problem???

Re: Unable to receive/send messaging

Triguy — Fri, 22 Jan 2021 14:41:52 GMT

Check your APN settings.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Unable-to-receive-send-picture-messages-Samsung-Galaxy-s7/m-p/635187#M130297

Re: Unable to receive/send messaging

kb_mv — Fri, 22 Jan 2021 15:04:59 GMT

@Swqeng wrote:
Tried them all still didn't solve the problem???

@Swqeng Barring anything else working (including APN settings as suggested by @Triguy), try a network reset.