topic Re: Cannot get past login; keeps asking to reset new password in Get Support

Cannot get past login; keeps asking to reset new password

BobMcK — Thu, 06 Jan 2022 06:54:11 GMT

Cannot get any functions to work once I log in. Same screen keeps coming up asking for Existing password and New password. It acts like I've asked to Change Password...

Re: Cannot get past login; keeps asking to reset new password

Dunkman — Mon, 26 Apr 2021 02:04:42 GMT

@BobMcK

Sometimes the website is finicky. Login is working for myself right now.

Try to clear cache, incognito mode or another web browser.

Or you can wait one hour in between attempts.

Re: Cannot get past login; keeps asking to reset new password

esjliv — Mon, 26 Apr 2021 02:15:00 GMT

@BobMcK wrote:
Cannot get any functions to work once I log in. Same screen keeps coming up asking for Existing password and New password. It acts like I've asked to Change Password...

@BobMcK that sounds a little odd.

So, you ARE able to log into your Self Serve Account? https://selfserve.publicmobile.ca/

But get prompted for change of passwords while logged in...?

IS your account status ACTIVE? You can also check this by calling 611.

Re: Cannot get past login; keeps asking to reset new password

HALIMACS — Mon, 26 Apr 2021 02:24:28 GMT

@BobMcK

If this keeps recurring, I would recommend going ahead and just change the self-serve password associated with the account.

It could be an easy fix for this problem - and it's never a bad idea to update passwords once in awhile anyway.

Re: Cannot get past login; keeps asking to reset new password

BobMcK — Mon, 26 Apr 2021 05:55:55 GMT

Used suggestion to just reset password, and it worked. Allowed me to continue in account. Hope it stays that way this time! Thanks for the help everyone!