topic no connection in Get Support

no connection

carlselden — Thu, 06 Jan 2022 06:54:05 GMT

my iPhone does not send or receive calls

Re: no connection

Gunner123 — Thu, 21 Jan 2021 20:46:01 GMT

@carlselden wrote:
my iPhone does not send or receive calls

@carlselden hi did you just activate an account anything work? if not is your phone unlocked ?

Re: no connection

JK8 — Thu, 21 Jan 2021 20:45:43 GMT

@carlselden wrote:
my iPhone does not send or receive calls

Please give us more details. Are you a new or existing customer. If existing have you checked self service for Account Status?

Re: no connection

esjliv — Wed, 03 Feb 2021 23:32:00 GMT

@carlselden wrote:
my iPhone does not send or receive calls

Hello @carlselden ,

If you just ported your phone number from another cell provider it could take a few hours to complete the port. Using the other cell provider's SIM you should be still receiving calls on it, until the port completes.

If you ported from a landline it could take up to 7 days to complete.

Make sure you do not cancel your previous provider's services until the port is complete.

Call the Porting Team at *** to assist with your port.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

Re: no connection

esjliv — Thu, 21 Jan 2021 23:13:46 GMT

@carlselden wrote:
my iPhone does not send or receive calls

If you did not just port and you have had services before until now, check the 4-digits of your SIM match the 4-digits listed on your SELF SERVE account, found here, under "Change Sim Card":

If they match great, next try one or more of the below:

*turn off your phone, leave off for at least 3 minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reboot your phone again

If the 4-digts DO NOT match, then it appears someone has been fraudulent (SIM-jacked) on your account.

Change passwords and security questions to your SELF SERVE account right away and check your financials.

Log into your Self-Serve account
Go to Plan and Add-Ons > Lost/Stolen Phone
Select Suspend Service

Let the moderators know about this as well.

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot

2 - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)